Enterprise Solutions Engineer, NinjaOne
$130-200k
OTE
$100-150k
BASE
Salary dependant on location
More information about location
Endpoint IT management platform
Open for applications
Endpoint IT management platform
501-1000 employees
Open for applications
$130-200k
OTE
$100-150k
BASE
Salary dependant on location
More information about location
501-1000 employees
Company mission
To simplify IT operations, making IT teams more efficient and users more productive.
Role
Who you are
- 5+ Years’ experience as a Sales Engineer, preferably in an Enterprise or channel-focused role
- Strong technical background with proficiency in Windows systems (Windows registry, services, etc.), IT infrastructure along with working knowledge of Linux/Mac
- Knowledge of networking and security concepts
- You exercise sound judgment and prioritize based on customer impact
- As a lifelong learner you are adaptable to new technologies and embrace change
- Polished verbal and written communication skills that deliver messages with a customer first. mindset by explaining complex technical concepts to both technical and non-technical audiences
- You skillfully build and maintain relationships, both in-person and virtually
- Experience with remote monitoring and management (RMM) tools, IT service management (ITSM), or similar technologies is a plus
- You can work independently and with a team in a global environment
- Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures
- You are highly organized
- You see ambiguity as an opportunity to step up and clarify understanding, needs and expectations
- Driven and Self-motivated. You set the pace for yourself and others around you
- Customers, clients, and teammates see you as a problem solver that brings all the details to the solution
- Bachelor's degree in computer science, Engineering, or related field recommended but not required
- Willingness to travel as needed to support client meetings, partner engagements and events
What the job involves
- NinjaOne is seeking a talented and motivated Enterprise Solutions Engineer to join our growing Enterprise organization
- As a Ninja Enterprise Solutions Engineer, you will be responsible for the strategic technical relationship and functional aspects of the NinjaOne platform to prospects, users, and partners across a determined region
- You will also work closely with the sales team to align on specific strategies before autonomously providing technical advice on the products and services on the pre-sales side
- Your role on the NinjaOne team will be influential in ensuring prospects and customers understand the NinjaOne platform and are equipped to best utilize our products
- This role will be hybrid of home/Ninja Office/on-location with customers and see you contributing and advocating across the company
- Your key stakeholders, that success is based on, include Enablement, Channel Leadership, Solutions Engineers, Product Management, Development Reports to VP of Global Support with dotted line to VP of Enterprise Sales
- Provide technical expertise and onboarding/implementation support to channel partners, explaining the functional and technical aspects of NinjaOne's products and services to partner teams as they relate to key customer infrastructure
- Conduct product demonstrations and proof-of-concept implementations for partners and stakeholders
- Assist in resolving technical issues and answering complex product-related questions
- Liaise between Enterprise AE’s and Solutions team for additional technical assistance
- Collaborate with channel partners and enablement teams to develop and execute sales strategies
- Fully engage in pre-planning steps (POC) and proactively interacting with customers to complete and prepare
- Partner with Enablement teams to create and deliver technical training sessions to enhance partner knowledge and capabilities
- Support the development of sales collateral and technical documentation for partner use
- Build and maintain strong relationships with Enterprise partners, serving as a trusted technical advisor
- Work closely with the Enterprise Account Managers to maintain customer “Pulse” and pursue new sales opportunities
- Act as advocate and liaison for Support needs taking initiative to educate processes and keep customers informed
- Participate in partner events, trade shows, and conferences to promote NinjaOne's solutions
- Stay current with industry trends, competitive landscapes, and emerging technologies
- Provide feedback to product management teams on partner and customer needs
- Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures
- Other duties as needed
Our take
NinjaOne is an IT endpoint management platform that offers comprehensive solutions for managing and securing endpoints in an organisation's IT infrastructure.
The platform helps enhance security measures and ensure optimal performance across various endpoints through a variety of products from vulnerability patch management to cloud backups for multi-tenants. It is also able to protect users logging into IT systems remotely, making it a valuable option to the large roster of companies embracing remote work.
Since founding in 2013, NinjaOne has grown both its team and customer base substantially, and now serves the like of NVIDIA, Nissan and HelloFresh. A grand influx of funding will allow the company to hyper-focus on its customer support, especially in remote form, and continue to develop its products and automations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Feb 2024
$231.5m
SERIES C
Mar 2020
$30m
GROWTH EQUITY VC
Total funding: $261.5m
Company benefits
- Flexible working hours with hybrid office options
- Grow personally and professionally with one of the fastest growing companies
- Enjoy your lunch covered by NinjaOne 3 times/week at the office
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop your skills through our renowned training platform
- Collaborate with a curious, kind, international and intercultural workforce
Company values
- We are CURIOUS - At Ninja, everyone’s opinion matters. We challenge the status quo, we ask questions, and we provide suggestions
- We have INTEGRITY - We want to work with people who have strong moral principles. People who are honest, respectful, and helpful
- We practice KINDNESS - We are friendly, considerate people who practice empathy in our everyday interactions
- We show HUMILITY - We amplify other’s achievements above our own. And we don’t take ourselves too seriously
- We are BUILDERS - We are constructive with our thoughts and actions, and we always take a hands-on approach, whether it’s building great technology, communities, or careers
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Sal Sferlazza
(CEO)Co-Founder and member of the Board of Directors for Boostlingo. Founder and Principal for LaunchCapital.co. Previously co-founded other companies including Realm Interactive/NCsoft and PacketTrap/Quest Software.
Christopher Matarese
(President & CFO)Serial entrepreneur. Co-founded Boostlingo, Launch Capital, Anchor and Bandera.
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