Customer Support Representative, BUX
German Speaking
Stocks, crypto & ETF brokerage app
Open for applications
Stocks, crypto & ETF brokerage app
101-200 employees
Open for applications
101-200 employees
Company mission
BUX's mission is to make investing easy and affordable for all.
Role
Who you are
- Fluent in German and English (additional European languages are a plus)
- Experience working in a customer-facing/support role
- Interest in financial markets and investing
- Exceptional communication skills to connect with our users
- Quick learner and adept problem solver
- Able to work independently but also willing to jump in and help your team as needed
- Availability for a full-time role (40 hours/week)
What the job involves
- We are looking for a Customer Support Representative (German-speaking) to join our BUX team based in Amsterdam
- We're seeking individuals who can adapt to flexible working hours and are committed to assisting our growing customer base.
- In this role, you'll serve as a primary point of contact for our German-speaking clients while also offering support in English to users across Europe
- We’re teaming up with ABN AMRO to add savings to the BUX platform. You’ll play a key role in launching this new proposition and supporting our customers across all our financial products
- Supporting customers using BUX Investing and, soon, BUX Savings
- Responding to chats, emails, and phone calls with speed, clarity, and care
- Guiding new users through onboarding and helping them get started confidently
- Staying up to date with product updates and internal developments
- Gathering customer feedback and sharing insights with the wider team
- Collaborating across teams to resolve issues efficiently
- Assisting with translations and customer-facing content
- Identifying opportunities to improve processes and helping implement changes
- Maintaining and contributing to the team’s knowledge base
Our take
Recent innovations in banking and apps have opened the door for the average consumer to engage in a new set of financial services. BUX facilitates this as Europe’s fastest growing neobroker.
While the application has not reached the omnipresent level of market leaders like Robinhood, BUX is the first and only business to have built a full-stack system of its own, giving it the ability to adapt and scale in a way competitors cannot. Keeping up with the evolving investment space, the company launched BUX Crypto in 2022, granting its thousands of users access to trading cryptocurrencies like Bitcoin.
Also in 2022, the company purchased the retail arm of neobroker Ninety Nine, with all its existing retail customers moving over to BUX. This has significantly bolstered its Spanish marketshare, as it moves ahead with a strategy to double down on its flagship application and help clients build long-term wealth moving into the future. The sale of BUX's Cyprus arm to Coinbase in 2024 will allow BUX to hone in on market presence and product capabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2021
$80m
LATE VC
Jun 2019
$9m
LATE VC
Total funding: $112.3m
Company benefits
- Work from anywhere in the world for one month per year
- Unlimited 1-on-1 access to on-demand coaching and mindfulness consultations with psychologists through OpenUp
- A supportive environment that encourages continuous learning and development
- Dedicated training budget for to use towards improving current skills or learning something entirely new
- Celebrations - we make sure to do plenty of fun stuff together, like dinner and drinks or activities like flyboarding, rafting and off-road jeep driving
Company HQ
Plantage, Amsterdam, Netherlands
Leadership
Yorick Naeff
(Co-Founder & CEO)Started at ING as a Management trainee where he became a Senior Manager after only three years. Worked as COO at Bux for 5 years before becoming UK CEO and then CEO of the entire organisation in 2021.
Egbert Pronk
(Co-Founder & CFO)Worked in options trading for over a decade, eventually becoming Head of Trading for Van der Moolen. After that, Egbert worked as CFO for a large consumer baked goods brand based in the Netherlands.
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