Account Manager, OpenTable
12 month contract
CA$80-90k
Online restaurant reservation service
Job no longer available
Online restaurant reservation service
1001+ employees
Job no longer available
CA$80-90k
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- You’re a self-starter with a passion for building lasting business relationships and delivering world-class service. You understand the challenges faced by the restaurant industry and are relentless in uncovering and addressing customer needs. You’re excited to join a high-performing, fast-paced team that values growth, feedback, and continuous improvement
- Account Management & Customer Service: Proven experience in account management or a similar role within the restaurant/hospitality sector, with strong customer service and consultative sales abilities
- Restaurant Industry Knowledge: In-depth knowledge of restaurant operations, including P&L and financial analysis, with the ability to understand market trends and economic drivers that impact business opportunities
- Relationship Building & Communication: Exceptional listening, interpersonal, and presentation skills; skilled at reframing customer perspectives and addressing objections effectively
- Training & Public Speaking: Confident in delivering training sessions and speaking to groups, fostering user engagement and knowledge of OpenTable's solutions
- Organizational Skills: Strong planning, prioritization, and time-management abilities, comfortable in a fast-paced and adaptive work environment
- Analytical Mindset: Data-driven approach to support business decisions; ability to analyze data and communicate insights
- Technical Proficiency: Proficient with Google Suite; knowledge of Salesforce and Apple products is a plus
- Adaptability & Resilience: Highly adaptable, self-motivated, and capable of working under pressure to meet goals
- Preferred Qualifications: College degree and residency in the Toronto Metro area; valid driver’s license and reliable transportation (business travel expenses reimbursed)
What the job involves
- Reporting to the Canada Manager of Accounts Team and part of our wider Canadian/North American Growth Business, this position is responsible for managing a portfolio of restaurants and is tasked with overseeing the full OpenTable customer lifecycle
- We’re looking for an entrepreneurial, growth-focused Account Manager to be the face of OpenTable in Toronto, overseeing a portfolio of restaurant partners throughout the region. Reporting to the Canada Manager of Accounts and part of our larger North American Growth Business, you will manage the full OpenTable customer lifecycle, driving engagement, maximizing customer satisfaction, and reducing churn
- As a trusted advisor, you’ll build deep, consultative relationships with our restaurant customers, helping them integrate OpenTable’s suite of tools into their daily operations. Your goal is to ensure each restaurant’s success on our platform by understanding their unique needs, delivering value through our features and add-on products, and increasing their reservation inventory. You’ll work both remotely and in-person, using phone, email, webinars, and other channels to connect, train, and resolve any issues
- Serve as the primary point of contact and a trusted advisor for Toronto-based restaurants, managing their full customer journey with OpenTable
- Drive engagement by demonstrating the value of OpenTable’s tools, features, and services to improve restaurant operations and increase availability
- Proactively assess and address the unique business needs of each restaurant, providing solutions that foster customer loyalty and reduce churn
- Understand customer needs and identify sales opportunities to sell premium marketing tools
- Build and apply data-driven presentations for ongoing business reviews
- Achieve company goals and sales objectives set quarterly
- Conduct in-person and remote sessions to deliver training, share standard methodologies, and resolve open issues
- Collaborate with market counterparts to share insights, leverage resources, and optimize restaurant satisfaction
- Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
- Educate operators about trends in the industry and offer actionable, data driven insights
- Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
- Track and log all activities in Salesforce
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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