Director of Product Operations, BlackCloak
$150-170k
+ Equity
More information about location
Digital executive protection
Job no longer available
Digital executive protection
101-200 employees
Job no longer available
$150-170k
+ Equity
More information about location
101-200 employees
Company mission
To protect the digital lives of those at great risk.
Role
Who you are
- Should be located in the eastern or central timezone
- Bachelor’s degree in business, technology, or a related field
- 5+ years of experience in product operations, product management, or related roles
- Proven success in SaaS, preferably in cybersecurity or a related industry
- Strong project management skills with experience in Agile methodologies
- Excellent analytical skills with the ability to interpret complex data and translate it into actionable strategies
- Exceptional communication and interpersonal skills to influence and align diverse teams
What the job involves
- As a Director of Product Operations, you will play a critical role in ensuring the seamless execution of our product strategy and operations. You will act as the operational backbone for the product team, aligning cross-functional efforts, optimizing processes, and driving data-informed decisions to deliver exceptional cybersecurity solutions
- As a strategic leader, you will bridge the gap between product vision and execution, enabling the team to deliver innovative solutions that meet our customers' needs. As a process innovator, you will implement frameworks and tools to streamline workflows and ensure efficiency across the product lifecycle
- Your work will empower the product organization to scale effectively, enhance collaboration, and achieve measurable results in a fast-paced, high-growth SaaS environment. Let me know if you'd like further iterations!
- Collaborate with product, engineering, sales, and customer success teams to align operational goals with the company’s strategic objectives
- Drive product strategy execution by managing timelines, resource allocation, and cross-functional initiatives
- Act as a key advisor to the product leadership team, providing insights on operational scalability and efficiency
- Develop and implement processes to streamline product development, release management, and go-to-market activities
- Create and manage KPIs to measure product performance, customer adoption, and operational success
- Oversee tools and systems to enhance product lifecycle management, from ideation to sunset
- Establish and maintain a robust data infrastructure to track customer feedback, product usage, and market trends
- Provide actionable insights to product managers and stakeholders, enabling informed decisions
- Monitor competitive intelligence and industry benchmarks to ensure the company remains ahead of cybersecurity trends
- Act as a liaison between product management, engineering, marketing, and customer-facing teams to ensure smooth communication and alignment
- Work closely with the customer success team to effectively capture and address customer needs
- Facilitate executive-level reporting on product roadmaps, performance, and risks
Our take
As international cybersecurity efforts have strengthened corporate and state environments, cybercriminals are focusing more on individuals. High-net-worth and high-profile individuals are softer targets. And, whilst cybersecurity and defence companies focus on protecting larger networks, these people do not have a platform to fortify their digital assets.
BlackCloak provides this missing safety with digital executive protection for family offices and individuals, delivering a triple-pronged suite of digital guidance, concierge and automation tools. Its data hardening and financial safeguarding are complemented by location tracking and cyberstalking protection, reaching out of the digital space and into physical protection too.
The company differentiates itself in the crowded cybersecurity market by this focus on the individual over the company. And, with 28% of ultra-high-net-worth families, family offices and family businesses experiencing cyberattacks, it has a lot of potential. Investors think so too, investing funds that will be directed into further enhancing its platform.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2024
$17m
SERIES B
Jul 2021
$11m
SERIES A
Total funding: $30.7m
Company benefits
- Fully remote
- Medical, Dental & Vision
- Flexible hours
- Generous Vacation Policy
- Competitive salary
- HSA
- Periodic Offsites
- 401k with employer match
- Home Office Stipend
Company HQ
Central Business District, Orlando, FL
Leadership
Christopher Pierson
(Founder & CEO)Currently a Distinguished Fellow at Ponemon Institute and National Advisory Board Member at SecureWorld Expo. Was a Board Advisor at ViewPost and sat on the Advisory Committee for Data Privacy and Integrity Advisor for the US Department of Homeland Security.
Ingrid Gliottone
(Customer Experience Officer)Prior to joining bLackCloak in 2019, Ingrid was a Director of Customer Success at ProcessUnity and a Director of Information Assurance at Viewpost. She also spent nearly 7 years at Citizens Financial Group, joining as a Risk Specialist before becoming a Risk Associate and Third Party Assurance Analyst.
Chris Linde
(Chief Administrative Officer & General Counsel)Previously, Chris was an Attorney at Losey and Burr & Forman, COO & General Counsel at Habitat for Humanity Greater Orlando & Osceola County, and an Associate General Counsel at Viewpost.
Rob Duncan
(CRO)Rob joined BlackCLoak in 2022 as VP of Global Sales, moving into the role of CRO in 2025. Prior to BlackCloak, he was a VP of Global Sales at Theta Lake, VP of Americas West & LATAM at Forescout Technologies and VP of Sales, Americas at Avi Networks.
Share this job
View 5 more jobs at BlackCloak