Senior Product Design Manager, DoorDash
Trust & Safety
$212-318k
+ Equity
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$212-318k
+ Equity
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You are comfortable in navigating through complexity, and identifying areas of opportunity
- You enjoy moving quickly
- You are a respected people manager who can motivate a team even in the most challenging times
- You champion for shipping high-quality and well-designed products
- You have experience building modern, beautiful world-class tools that are easy to use including a balance of B2B and B2C Experience (designing for admins and end-users)
- You have 10+ years of experience in design, with 3+ years of team building and management, having managed a team of 5 or more
What the job involves
- We’re looking for an experienced design leader to push our design strategy forward across our platforms on Support, Trust & Safety, Fraud, and Internal Tools
- This is an opportunity to evolve the team’s vision, culture, and process
- You'll also get to solve big, meaningful design problems and make decisions that directly improve the experience for our users, Dashers, Merchants, and the success of thousands of internal employees and agents at DoorDash!
- You will report into the Head of Design Foundations on our Product Design team in our Product organization
- Champion customer-centric thinking throughout the entire org
- Be a thought partner to cross-functional teams like Product, Engineering, Analytics, and Operations to define the vision for our customer experience
- Manage a team of designers and guide them on both soft and hard skills and help them develop and achieve career goals
- Partner with the greater design leadership team to build a holistic design strategy for our entire suite of products
- Recruit designers who will improve our craft bar at DoorDash
- Align the team’s priorities and deliverables to the company’s overarching strategy and goals
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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