Technical Support Engineer, Easypost
3rd Shift
+ Equity
More information about location
Shipping solutions API
Open for applications
Shipping solutions API
201-500 employees
Open for applications
+ Equity
More information about location
201-500 employees
Company mission
To remove the technical complexities of logistics so customers can get back to growing their businesses.
Role
Who you are
- Bachelor’s Degree in computer science, information systems, information technology, coding certification through a coding bootcamp, or 3+ years of related experience
- Proficient in at least one programming language (C#, VBScript, JavaScript, markup languages, Python, or Java)
- Understanding of RESTful APIs, and interpreting requests/responses
- Strong organizational skills
- Basic understanding of SQL database queries
- Basic Windows computer and server administration
- Ability to handle communication with multiple internal teams
- Ability to tailor technical communication with all levels of customer understanding
- Willingness to adapt to an evolving work environment
- Ability to manage multiple projects at one time against timelines
- Sense of urgency to drive customer progress
- Excellent verbal and written communication skills
- A capable quantitative thinker who learns quickly
What the job involves
- The Technical Support Engineer II provides technical assistance, troubleshooting, and problem resolution to customers who encounter issues with software, hardware, or technology products
- This role involves diagnosing and resolving technical problems, offering guidance on product usage, and ensuring customer satisfaction
- Technical Support Engineers play a crucial role in maintaining positive customer relationships and contributing to the overall success of the product or service
- Provide first-level contact to customer inquiries, requests, and technical issues via various communication channels to convey resolutions to customer issues
- Provide timely and effective solutions to customer problems, ensuring a high level of customer satisfaction
- Maintain a professional and courteous demeanor when interacting with customers
- Diagnose and resolve technical issues related to products, software, or services
- Utilize problem-solving skills to analyze and identify root causes of problems and provide solutions or workarounds
- Collaborate with other technical teams and engineers to escalate and resolve complex issues and deliver effective solutions
- Handle escalations from Tier 1 Support Team
- Be a strong collaborator, a part of a small team, that touches every part of the company
- Help hundreds of leading e-commerce companies ship and track packages
Our take
EasyPost's multi-carrier shipping API allows e-commerce businesses to easily switch between logistics companies, track packages, and verify addresses in order to save time and money.
When the company emerged from stealth back in 2013, it was hailed by many as the “Stripe for shipping” because of how effectively it enabled developers to integrate postage and shipping into web applications – a common obstacle due to the outdated systems used by legacy carriers like FedEx and UPS.
EasyPost has gone from strength to strength over the years as e-commerce in general has boomed. It's expanded to over 200 countries, and is now considered a market leader in the shipping API niche.
There have also been numerous reports of an imminent IPO, and though nothing has come to pass as of yet, it's a real indication of the company's strength.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2021
$25m
SERIES B
May 2017
$9m
SERIES A
Total funding: $37.5m
Company benefits
- Medical, dental, vision plans
- Flexible time off
- Stock option opportunities
- 401(k) match
- Cross-functional learning
- Monthly virtual events
Company values
- Adaptive – Embrace new challenges to grow your skill set.
- Simple – Create efficient solutions that are easy to execute.
- Inclusive – Share new ideas and work collaboratively across teams.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Jarrett Streebin
(CEO)EasyPost was their first major business venture. Before launching the company, they worked for a family office investing venture.
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