Customer Success Onboarding Advisor, Booksy
Bilingual English/Spanish
$45-50k
+ Monthly Performance Bonus
Appointment booking software
Job no longer available
Appointment booking software
501-1000 employees
Job no longer available
$45-50k
+ Monthly Performance Bonus
501-1000 employees
Company mission
To help keep businesses on pace with their passion.
Role
Who you are
- Hate leaving things half-done and love following through to outcomes
- Enjoy solving problems in real time and thinking one step ahead
- Thrive under pressure and take ownership of your pipeline
- Believe every provider can succeed — and you’re ready to show them how
- Own the onboarding experience for new providers in both English and Spanish. Bilingual fluency required
- Proven, hands-on experience in Customer Success, Account Management, Onboarding, Sales and/or a high-touch service environment with technology/SaaS companies
- Outbound call experience is essential- the role involves reaching out proactively via phone, email, and SMS to drive activation milestones
- Executing a proactive call and contact strategy to maximize reach and engagement with newly signed providers
- Deliver expert-level guidance on application functionality, helping users get the most out of the platform
- The ability to combine technical know-how with empathy, patience, and strong communication skills
- A proactive, go-getter mindset, with a knack for identifying and solving problems
- Strong objection-handling and value-selling skills, with a focus on achieving results
- If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here
- However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy
What the job involves
- Your career as a Bilingual Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new provider's journey, empowering them to thrive from day one
- You'll play a crucial role in driving their success by ensuring they achieve their first five+ bookings within the first 30 days
- This is a high-engagement role that requires you to be proactive and build strong relationships with providers in both English and Spanish
- You’ll provide expert guidance, anticipate challenges, and confidently address objections, demonstrating the value of our platform
- Your ability to listen, troubleshoot, and offer creative solutions will directly impact their success
Our take
Appointment-based businesses are turning more and more to digital products to help them work better, and Booksy is one of them. This mobile app and appointment marketplace enables beauty and wellness businesses to automate scheduling, calendar management and payments, while providing consumers a way to find exactly the service they need.
Born out of Poland but now based in the US, Booksy's platform now boasts over 13M active users. By cutting out phone call tag and business-hour guesswork, it's saving time for everyone involed. And with strong investor backing its gearing up for its next chapter of growing its user base, expanding its marketplace, and enhancing its platform to meet the rising demand for smarter, smoother appointment management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2021
$70m
SERIES C
Nov 2020
$43.5m
LATE VC
Total funding: $164.5m
Company benefits
- Medical, dental, and vision benefits
- Unlimited paid time off
- 401(k) retirement savings and match
- Paid parental leave
- Monthly beauty service stipend
- Fully remote work
- Monthly work-from-home reimbursement
- And more!
Company HQ
Near North, Chicago, IL
Leadership
Stefan Batory
(Co-Founder & CEO)Previously CEO at iTaxi.pl, Sensi Soft and eo Networks. Was the Director of Technology at The Mother Ship Poland.
Konrad Howard
(Co-Founder & CIO)Previously Supervisory Board Member at iTaxi.pl. Head of Product at Inter Cars SA and Managing Director at Sensi Soft Ltd.
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