Operations Control Manager, Convex Group
Property and casualty insurance company
Open for applications
Property and casualty insurance company
501-1000 employees
Open for applications
501-1000 employees
Company mission
To underwrite insurance and reinsurance for complex specialty risks.
Role
Who you are
- Robust experience working with and influencing outsourced operations (offshore preferable)
- Solid supplier management/commercial management experience, including exposure to supplier contract management, within the BPO environment and can demonstrate a good understanding of both sourcing and budget management
- Able to effectively translate international regulations into clear actions and build related processes
- Proven track record of fostering productive work relationships, influencing, stakeholder management and presenting to various audiences
- Problem-solving and can-do attitude
- Detail orientated with analytical mindset
- Work at speed given complex and difficult technical situations, with strong prioritisation skills
- Flexible and adaptable to very fast and continual change, able to contribute in an entrepreneurial environment
What the job involves
- As the Senior Operations Control Manager, you help ensure our outsourced and third-party processes and systems operate within a well-established governance model across the entire Convex Group
- From a day-to-day perspective, this means you manage operations within the Outsourcing and Third-Party Management team while collaborating closely with the wider business and second line of defence
- Your aim will be to add value and assist in decision-making relating to third-party and outsourced services
- You’ll be seen as a trusted advisor and bring your robust understanding of third-party and outsourcer oversight, governance, risk and control as well as your opinion on how we can improve operational control and oversight processes while being fully compliant with international regulatory requirements and frameworks
- Relationship management skills are critical to success, as is an ability to synthesise change requirements and prioritise recommendations based on a comprehensive understanding of quality, risk, timeliness and cost dynamics
- It is this mix of analytical, commercial and communication skills which are at the heart of the role
- You will report into the Head of Operations Control
- Ensure all outsourced and third-party processes and systems operate within an established governance model that is compliant with related local and international regulations
- Support the Head of Operations Control in continually improving the governance framework and standards with a strong lens on proactive insights, customer centricity and use of AI
- Work closely with Procurement and Outsourcing Delivery in ensuring strong due diligence and ongoing monitoring mechanisms are in place and working effectively
- Actively influence governance and control around third-party and outsourced business process
- Work closely with the Risk, IT, information Security, Operational Resilience, Legal and Compliance teams to ensure that all third party and outsource-related risks are proactively communicated and effectively mitigated with controls
- Ensure a continuous and comprehensive understanding of controls for all third party and outsourced processes including effectiveness of oversight
- Act as the interface between the Operations team and external solution providers, as required
- Manage internal audits, handle interactions with regulators and act on, or challenge compliance responses
- Keep abreast of regulatory changes in relation to outsourcing and third-party management and advise or recommend changes required
- Manage or support on key operational initiatives as required
Application process
- Review
- 1st Interview
- 2nd Interview
- Final Interview
- Offer
- Hired
Salary benchmarks
Our take
Convex Group is a speciality insurer and reinsurer that was established in 2019. Unlike traditional insurance companies, Convex specialises in underwriting complex and non-standard risks, providing coverage across a wide range of lines of business such as property, casualty, marine, energy, aerospace, and speciality lines.
What sets Convex apart is its utilisation of advanced analytics, technical expertise, and risk management capabilities. By leveraging these strengths, Convex crafts tailor-made insurance and reinsurance solutions that precisely address the specific needs of each client. Its global presence enables the company to serve a diverse range of clients while maintaining a strong focus on building enduring relationships through a focus on customer care.
With an A.M. Best rating of A- (excellent), Convex has earned recognition for its customer service and dedication to meeting the unique requirements of its clients. By prioritising client satisfaction and customising solutions, Convex has positioned itself as a reputable player in the industry, providing reliable coverage for the most challenging risks.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 30 days Annual Leave
- Birthday Leave
- 10% Employer Pension Contribution
- Private Health Insurance Medical Cover
- Life Assurance Cover
- Annual Health Check
- Group Income Protection
- 3 days of Volunteer Leave each year
- 10 days of help with care (elder/ childcare) through Bright Horizons
- Give as You Earn
- Cycle to Work
- Season Ticket Loan
Company HQ
City of London, London, UK
Leadership
Paul Brand
(CEO)Over 36 years of experience in the insurance industry. They previously worked as Chief Underwriting Officer at Catlin and served as the Chairman at XL Catlin.
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