Live Operations Executive, Sessions
£30-32k
+ Bi-annual OKR based Bonus Scheme + Share Options
2-3 days a week in office (Victoria, London)
Licensing and franchising of founder led food brands
Job no longer available
Licensing and franchising of founder led food brands
101-200 employees
Job no longer available
£30-32k
+ Bi-annual OKR based Bonus Scheme + Share Options
2-3 days a week in office (Victoria, London)
101-200 employees
Company mission
Bridging non-stop originality for every kitchen.
Role
Who you are
- Degree from a top university or equivalent, 2:1 or higher
- Action-driven individual able with a strong work ethic who is willing to get stuck in
- Ambitious with a drive to join a fast paced, high growth company
- Well-rounded individual able and willing to flex to take ownership where necessary outside of their areas of core responsibility
- A quick learner who wants to understand multiple areas of the business in detail
- Charismatic and energetic with a passion for food
- Right to Work in the UK
What the job involves
- Monday - Friday role, 40 hours a week, 10am-7pm (Hours may flex)
- We are looking for a committed individual to join our Live Operations team as an executive
- This is a junior role ideal for a recent graduate or someone with a passion for hospitality looking for their next move in a start-up
- The role will be responsible for ensuring our restaurant partners have a great experience with Sessions and can execute our brands to a high standard
- This role will sit right at the centre of the business, working collaboratively with other teams and our partners to continuously improve how we do things
- Identifying problems, creating solutions and implementing them rapidly
- The role will also work closely with our tech and data teams and so will build up a strong technical knowledge
- Sessions moves fast and has a strong commitment to quality experiences for food lovers, and we need someone who shares that passion
- A significant proportion of this role will be directly responding to queries and fulfilling customer requests, and so a commitment to customer service is essential
- Responding to customer queries and solving inbound requests from our restaurant partners. This includes calls, and so you will need to be confident on the Phone
- Providing ‘outbound’ communications to Partners to support Sessions internal teams as they communicate important updates on everything from menu execution to tech updates
- You will help build an 11* customer experience, informing what good looks like and gathering customer feedback to constantly improve our offering
- Support the Sales and Culinary teams on new partner launches
- Working closely with our technical teams to resolve issues in a coordinated manner and implement technical improvements
- Support the team lead on cross-functional projects and streamlining operational processes
- A little bit of everything! At Sessions we all wear many hats, which is part of the fun!
Salary benchmarks
Our take
The traditional food industry can struggle with innovation and bringing new concepts to consumers. Scaling these concepts and maintaining consistent quality across locations can be another hurdle.
Led by former executives from Deliveroo, Brew Dogg, and Soho House, Sessions tackles this problem by acting as a launchpad for exciting new food brands. Considered 'the record label of food' it leverages expertise in technology, branding, and franchise operations to help brands flourish. This includes everything from initial concept development to partnering with existing kitchens to fulfil orders.
With a brand portfolio that includes UK crowd favourites, Sobe Burger, Little Bao Boy, and Kenny Tutt's Patty Guy, Sessions is focused on becoming the go-to platform for innovative food experiences.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Hard working team
"Everyone is constantly aiming to better the company and has a deep passion for what we are trying to achieve. This makes me feel that I am part of..."
Funding (2 rounds)
Oct 2023
$4.4m
EARLY VC
Jan 2022
$10m
SERIES A
Total funding: $14.4m
Company benefits
- Monthly commission (sales roles only)
- Work from home opportunities
- Pension
- Wear what you like dress code!
- Paid after work socials
- £2,000 employee referral scheme
- Paid volunteer days
- Employee Assistance Programme
- Bonus Scheme
- Potential for Share Options in some roles
- 25 days holiday (excl. bank holidays)
- Health & Dental Benefit - Virtual GP
- Financial Benefits via Mintago
Company values
- Data-Led
- Ambitious
- Agile
- Fun
Company HQ
Belgravia, London, UK
Articles
Leadership
Dan Warne
(CEO)Director of Warne Consulting (for tech and hospitality sectors) and former Managing Director at Deliveroo.
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