Senior Full-Stack Engineer, Gorgias

ReactJS, NodeJS

Salary not provided

React

TypeScript

Python

Node.js

WebSocket

Senior level

Paris

2+ days a week in office

eCommerce customer support helpdesk

Open for applications

eCommerce customer support helpdesk

201-500 employees

B2BInternal toolsCustomer serviceSaaS

Open for applications

Salary not provided

React

TypeScript

Python

Node.js

WebSocket

Senior level

Paris

2+ days a week in office

201-500 employees

B2BInternal toolsCustomer serviceSaaS

Company mission

We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.

Job

Company

Role

Who you are

6+ years of experience working with React and Node.js
At least one professional experience working with Python
You’ve demonstrated ownership in previous roles/ projects
You’ve worked in a team environment

Desirable

Experience with TypeScript
Experience with WebSocket
Experience working on live chat features or products is a big plus!

What the job involves

Enhance and expand the functionality of the chat - we have a clear vision for the future of our product and there’s a lot to build!
Explore and implement performance improvements
Work with other teams to help embed the products they develop inside the chat
Collaborate with other engineers, sometimes from other teams, in order to take the right technical decisions
You will insist on high standards and will instrument code with logging and unit tests, and configure monitors and alarms for the important production functionalities
You will help clarify the scope of work on a quarterly basis. You will analyze new product requirements and help clarify
You will provide technical consultation and brainstorm alternative ideas
You will break down project requirements into actual tasks and estimate effort

Our take

With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.

Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.

Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

19% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 7 rounds)

May 2024

$29m

SERIES C

Aug 2022

$30m

SERIES C

Total funding: $101.4m

Company benefits

60th and above percentile in compensation
Health coverage
Generous Equity Package
Company Offsites
Ergonomic setup at your service + 700$ for your home workstation
16-week parental leave, including maternity, paternity, and adoption leave
Daily catered lunch
5 Weeks of Vacation
Retirement Benefits
Fully Stocked Kitchen
3 weeks of Paid Sick Leave
$2,000 learning/professional development stipend

Company values

Maximise your impact
Customer first
Be 100% honest
Strive for excellence
Take EXTREME ownership

Company HQ

Yerba Buena, San Francisco, CA

Articles

Customer support startup Gorgias raises $25M

Gorgias raises $14M to help e-commerce companies deliver faster (and more lucrative) customer service

Ecommerce customer support platform, Gorgias, raises $25m in Series B funding

Gorgias’ valuation rises to $710M with $30M Series C for e-commerce customer support

Leadership

Alex Plugaru

(CTO)

Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.

Romain Lapeyre

(CEO)

Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.

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