Senior Product Manager, Exactera
Core Products
$180-200k
Intelligent tax compliance solutions
Open for applications
Intelligent tax compliance solutions
101-200 employees
Open for applications
$180-200k
101-200 employees
Company mission
To empower tax professionals through reimagined technology-driven solutions.
Role
Who you are
- We’re seeking a market-driven product leader with a passion for market intelligence, customer feedback loops, trust-building, and education.
- You should have experience building engaged user communities and driving product decisions informed by customer insights
- 8+ years of experience in Product Management, with 3+ years of leadership experience in B2B SaaS, ideally in a startup environment
- Proven expertise in community management, customer trust-building, and education strategies within a product-led environment
- Strong market intelligence and research skills—you know how to gather, interpret, and act on customer and industry insights
- Experience leading cross-functional initiatives that extend beyond a single product team, driving impact across an organization
- Ability to influence and align stakeholders through exceptional communication and leadership
- Thrive in fast-paced, high-growth environments, balancing both strategic vision and tactical execution
What the job involves
- Exactera is looking for a strategic, customer-focused Senior Product Manager to own and drive the success of our Core Tax Software Products, including Transfer Pricing, Provision, and R&D Tax Credits.
- This role is central to our company's success, as these products are our largest revenue drivers and directly impact the value we deliver to customers
- As Senior Product Manager, Core Products, you will own the strategy and execution for Exactera’s foundational tax products.
- You’ll play a critical role in customer engagement and market leadership, ensuring that our products are deeply trusted, effectively adopted, and continuously improved based on market insights
- You will lead initiatives across activation, retention, and monetization, defining product priorities and collaborating closely with design, engineering, marketing, sales, and customer success to build solutions that maximize customer value
- Strategic Product Leadership
- Define and execute the long-term product strategy for Exactera’s Core Products, ensuring alignment with company goals and market opportunities
- Leverage market intelligence and customer feedback to refine our product vision and ensure continuous improvement
- Drive initiatives that enhance trust, transparency, and education in our product experience, ensuring users understand and feel confident in our solutions
- Lead cross-functional efforts to improve activation, retention, and monetization strategies
- Market & Community Engagement
- Establish customer advisory councils and user engagement programs to capture insights and build advocacy
- Develop and implement feedback loops to ensure that customer insights are driving product decisions and improvements
- Stay ahead of industry trends, competitor movements, and regulatory changes to position Exactera as the go-to platform for tax professionals
- Cross-Functional Leadership & Execution
- Collaborate with sales, marketing, and customer success to ensure go-to-market strategies effectively drive adoption
- Partner with design and engineering teams to build high-impact product experiences that simplify complex tax processes and maximize usability
- Lead customer education efforts by working with team to develop clear documentation, onboarding experiences, and training resources
- Metrics & Continuous Improvement
- Define and track key performance indicators (KPIs) to measure product success and drive data-informed decisions
- Optimize product performance by experimenting, iterating, and leveraging insights to enhance user adoption and satisfaction
Our take
The increasingly complicated regulations behind taxation result in considerable human error and, due to the nature of this sector, these simple mistakes can have detrimental financial consequences. Exactera, formerly known as CrossBorder Solutions, provides cloud-based solutions that aim to help tax professionals navigate this landscape, with tools such as automated transfer pricing compliance.
Through its cloud-based platform, an advanced AI advisor supplies efficient and inexpensive approaches that keep up with the ever-changing tax landscape, allowing users to avoid the costly consequences of human error. Exactera has received considerable funding towards accelerating its next phase of growth, as it moves forward with its new brand identity and executive leadership.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-44% employee growth in 12 months
Company
Company benefits
- Medical, Dental, Vision
- 401K
- Flexible Spending Account
- Paid Maternity Leave
- Generous Vacation Policy
Company HQ
Greenburgh, Tarrytown, NY
Leadership
Michael Hickman
(CEO)Initially joined Exactera in 2022 as CFO before becoming CEO in 2024.Prior to this, they were the CFO at Perform[cb], Assistant Controller at Roper Technologies, and Director of Finances at Switch & Data Facilities and MetLife.
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