Solutions Engineer, Explo
$120-180k
Customer-facing analytics for any platform
Open for applications
Customer-facing analytics for any platform
21-100 employees
Open for applications
$120-180k
21-100 employees
Company mission
To enable companies to deliver beautiful dashboards quickly and easily.
Role
Who you are
- This role requires you to be technical and have a deep understanding of our product, while working directly with customers
- Strong engineering background, preferred in fields like computer science
- Strong written and verbal communication skills
- Previous experience in a customer-facing role is a plus
- Ability to take on open-ended problems in unstructured environments
- Strong knowledge of SQL, Javascript, and APIs
- Ability to think on your feet and solve problems during live-calls with technical customers
What the job involves
- We’re hiring a solutions engineer to join our team to partner closely with our sales and product teams to ensure that our customer have the technical support needed and engagements are expanding
- You will be our main point of contact for customers, supporting our sales team to close deals, through implementation and expansion of the Explo product
- Not only will you work closely with our sales team, but also play a key role as the voice of the customer to our product team and help drive our product roadmap
- Demo Explo and answer technical questions about how to make the best use of the product
- Identify blockers for a potential customer to adopt Explo early in the sales process, and overcome them
- Understand customer needs and proactively work with them to set up their data infrastructure, data model, and optimize performance
- Own the entire post-sale customer journey and spend the majority of your time interacting with customers and ensuring their success using Explo
- Be the voice of our customers and represent their needs to the rest of the organization
- Dive into our product and solve any technical issues or bring in the correct support from our product team
- Serve as the primary, ongoing technical point of contact for our users
- Help clients implement Explo and own relationships to ensure they are getting the most value out of our product
- Work closely with our product team to synthesize themes across customer needs to understand product improvements
Our take
As companies' data becomes increasingly complex, presenting that data to customers has become more and more difficult. Explo solves this problem by enabling companies to build clear and effective customer-facing dashboards.
Explo is a Y Combinator-backed startup that provides businesses with the tools they need to build business intelligence dashboards that can be embedded within websites and emails to customers. Since its initial launch, the company has garnered considerable attention from companies and investors alike. Explo serves innovators such as Supermove and Spekit, and in 2022 it raised $12M in Series A funding.
Since launching, Explo has quickly made its mark, thanks to the quality of its product. The company is doubling down on its success, with significant investments in expanding its offerings including the upcoming trial of a self-service solutions. This move is set to greatly expand its customer base and drive growth in the years ahead.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Aug 2022
$12m
SERIES A
Nov 2020
$2.3m
SEED
Total funding: $14.5m
Company benefits
- Full health care: We provide a range of fully-covered, competitive healthcare options
- Unlimited time off: We offer employees unlimited paid time off
- Free lunches: We provide a monthly stipend so you can enjoy lunches on us
- Team events: We frequently host team events, like dinners and colocations
Company values
- Be a Founder: Everyone has the autonomy and ownership to make bold decisions
- Always be Learning: We love to learn new things and feed our intellectual curiosity
- Build a Community: We are building an inclusive environment for everyone
- Do Good for Good: We are committed to building products that positively impact the world
Company HQ
Eureka Valley, San Francisco, CA
Articles
Leadership
Gary Lin
(Co-Founder & CEO)Interned at Amazon and Google before working as Head Teaching Assistant at Columbia. Then worked as a Forward Deployed Engineer and Enterprise Tech Lead at Palantir before co-founding Explo in 2019.
Andrew Chen
(Co-Founder & COO)Graduated from Columbia University with a B.S. in Financial Engineering and Economics. Previously worked as an Analytics Consultant at McKinsey.
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