Senior Product Designer, Lyft
Payments and Identity
CA$136-165k
More information about location
3+ days a week in office
Ride sharing company
Open for applications
Ride sharing company
1001+ employees
Open for applications
CA$136-165k
More information about location
3+ days a week in office
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- 5+ years of product design experience with a focus on complex systems and workflows
- Experience with mobile (iOS/Android) design (highly preferred)
- Experience working with a lean team of Engineers, Product Managers and Program Managers
- Experience taking a holistic approach to designing complex workflows and reducing friction in experiences
- Experience managing cross-functional stakeholder feedback and expectations
- Expertise with Figma and other prototyping tools
- Excellence in design craft
- Experience running user interviews and usability testing designs
- Ability to work with a low-ego, highly collaborative, cross-functional team
- Bonus: Experience working on financial products, payments, or identity verification
What the job involves
- Our team is dedicated to creating a seamless and secure experience for our riders and drivers, ensuring their identity and data are protected at all times
- As a Senior Product Designer, you'll lead the design of solutions that help drivers understand their earnings and get paid securely while protecting our communities from fraud
- You will work closely with cross-functional teams, including product managers, designers, engineers, and data scientists, to create intuitive and effective designs on driver payments and complex security challenges
- You’ll advocate for a customer-centric approach and thrive in a dynamic, fast-paced environment
- From initial ideation through to launch, you'll support projects with interaction, visual, and product thinking skills, helping to define and deliver impactful experiences for our Payment, Identity and Integrity teams
- Design features that help drivers understand their earnings, access their pay, and resolve payment issues efficiently
- Lead end-to-end design for driver earnings and identity verification experiences, from research and ideation through execution
- Play a critical role in designing solutions that protect our users and enhance their trust in our platform
- Collaborate with cross-functional partners to design intuitive and effective designs that address unique rideshare driver, identity and fraud challenges
- Problem solve, think big, and explore divergent concepts/ideas while understanding how to converge and build iteratively towards your vision
- Influence the shape of the product with research and data while executing design work using high quality wireframes, mockups, user journeys, and cross-platform interactive prototypes
- Advocate for design by sharing your work and presenting cross-functionally, while being able to precisely articulate design rationale
- Inspire the entire team (including your cross-functional) partners by bringing new ideas to the table
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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