Integrations Program Manager, Twitch

• 3+ years of program or project management experience in a cross-functional environment with multiple (5+) concurrent workstreams
• Demonstrated ability to take ambiguous, undefined work and structure it into a clear plan with owners, milestones, and accountability
• Proven ability to influence without authority – building alignment, navigating disagreement, and driving outcomes through trust rather than positional power
• Comfort managing stakeholder relationships across levels (IC through Director+), across orgs, and across competing priorities. You know when to escalate, when to negotiate, and when to move forward
• Strong written and verbal communication – able to distill complex work into clear, concise updates for any audience, from a Slack thread to an executive briefing
• High emotional intelligence and a collaborative orientation – you build trust quickly, upwards, downwards, and across. You lead with empathy, adapt your approach to the person and the context, and understand that relationships are the foundation of influence

Desirable

• The Integrations team – which this role sits on – is the connective tissue between Community Trust and the rest of Twitch
• This is a Program Manager II role on the Integrations team within Community Trust Business Operations & Integrations
• You will report to the Director of Business Operations & Integrations, and join a small, high-impact team of program managers responsible for CT's full GTM portfolio
• You'll be the primary CT point of contact for a set of product and initiative launches, managing them end-to-end from intake through post-launch – across every org at Twitch, from ICs to executives
• Own a portfolio of product, policy, and operational launches end-to-end – from scoping through delivery and post-launch follow-through, including launches that impact CT's global outsourcing operations
• Pull the latest information from product teams (timelines, scope changes, risks) and push relevant updates to CT stakeholders so the org is never caught off guard
• Manage timelines, identify and mitigate risks proactively, and know when to flag something to your manager for escalation
• Represent CT in cross-functional trade-off discussions through Safety By Design and broader launch planning – surfacing operational concerns and helping partners understand CT's perspective on enforcement feasibility, compliance, and customer experience
• Build and improve the systems that help the team scale – whether that's process improvements, better tooling, or new communication norms