Aftersales Executive, LSH Auto
Mercedes-Benz
£29k
Plus OTE bonus
New and used car dealer
Job no longer available
New and used car dealer
201-500 employees
Job no longer available
£29k
Plus OTE bonus
201-500 employees
Company mission
To operate in an environmentally friendly and socially responsible manner.
Role
Who you are
- Previous experience in an aftersales or customer service role within the automotive sector
- Exceptional communication skills and a commitment to delivering outstanding customer service
- Strong organizational skills and attention to detail
- Ability to thrive in a fast-paced environment while managing multiple tasks
- A valid driver's licence is essential
- If you are enthusiastic about aftersales service and wish to contribute to a dynamic team, we welcome your application!
What the job involves
- Join LSH Auto as an Aftersales Executive, where you will play a crucial role in enhancing the customer experience at our dealership
- We are seeking a dedicated professional who will become the key liaison between customers and our service teams, ensuring our aftersales services are delivered effectively and efficiently
- Your responsibilities will include managing appointments, addressing customer enquiries, and following up with customers to guarantee their satisfaction throughout their service experience
- You will have the opportunity to contribute to the success of our service department while fostering lasting relationships with our valued customers
- Respond promptly to customer enquiries regarding service appointments and aftersales enquiries
- Schedule and manage service appointments, ensuring optimal workflow in the service department
- Collaborate closely with service and parts teams to provide timely updates and information to customers
- Proactively seek customer feedback and address any issues or concerns in a professional manner
- Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction
- Work towards achieving key performance indicators related to aftersales service
Our take
LSH Auto UK is the British arm of the Lei Shing Hong global automotive group, a company with over 45 years' history in car retailing. Operating across the UK, LSH Auto UK specialises in Mercedes-Benz and, more recently, BYD and Smart too.
Over time, LSH Auto UK has grown significantly, with 16 dealer sites, serving both new and approved used-car customers and offering after-sales care, including servicing and repairs to parts and accessories. LSH Auto's business model emphasises not just luxury and performance, but also responsibility as it operates in an environmentally and socially conscious way.
To honour this, the company has made big moves into the electric vehicle (EV) space, most recently with the launch of a fifth BYD experience store. By expanding its EV offerings, LSH is positioning itself for further growth at a time when demand for EVs is only accelerating. This move enhances its appeal across a broader, more environmentally conscious customer base and will help the dealer secure its position in the evolving automotive market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Staff Car Scheme
- Pension Scheme
- Generous Annual Leave
- Life Assurance
- Perkpal Discounts
Company HQ
Birmingham, UK
Leadership
Vaughan Blackman
(Managing Director UK)Prior to becoming the Managing Director of LSH Auto UK, Vaughan spent 6 years at LSH Auto Australia as a Dealer Principal in Sydney and Melbourne. Before that, he spent 10 years at Alto Group in Sales/Managerial roles.
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