Senior Operations Manager, Lime
$109-150k
+ Equity + Bonus
Electric bike and scooter rentals
Open for applications
Electric bike and scooter rentals
1001+ employees
Open for applications
$109-150k
+ Equity + Bonus
1001+ employees
Company mission
To build a future where transportation is shared, affordable and carbon-free.
Role
Who you are
- Fluent verbal and written English [& Local Language for Country hiring in] language skills
- 5+ years of work experience in operations, consulting, engineering, or similar fields
- Demonstrated background in driving and executing operational excellence
- Experienced in managing a P&L
- Ability to understand metrics and KPIs and the levers to pull to drive results
- Strong knowledge of the location in which you support
- Comfortability working in a warehouse setting
- 3+ years people management experience attracting, developing and motivating warehouse staff
- Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment
- Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports
- Advanced experience of Excel or Google Sheets and knowledge of SQL is a major plus
- Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross functionally
- Excellent communicator with the ability to present to senior level stakeholders utilizing data that effectively communicates short and long strategic operations solutions
- Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need
- Detail oriented with a focus on process improvement, self motivated and energetic, with the drive and ability to learn new skills and grow with the role
- If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply
What the job involves
- As a Senior Operations Manager at Lime, you will lead operations for New York City, one of Lime’s most strategic and complex markets globally
- You will be responsible for the operational performance, profitability, growth, and execution of the NYC market. This role serves as the operational leader for the region, overseeing warehouse operations, field operations, compliance, fleet performance, workforce planning, and people leadership
- This is a highly hands-on leadership role. You will spend significant time in the warehouse and in the field, working alongside your team to identify operational gaps, implement solutions, reinforce standards, and drive accountability
- Success in this role requires a strong operator who can balance strategic thinking with execution, build high-performing teams, and create the operational foundation necessary to support significant future growth
- You will partner closely with Government Relations, Central Operations, Product, Finance, Facilities, and Safety teams while serving as the primary operational leader for New York City
- This is an onsite position that requires an onsite presence during assigned business hours
- Own and manage a large and/or complex market or regional operations team ensuring your market hits operating metrics and consistently meets or exceeds defined KPIs
- Manage warehouse operations ensuring operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams
- Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials
- Conduct regular analysis on your region identifying trends and implementing recommendations to grow and optimize
- Define and implement an operations strategy for your region that advance the deployment and operation of our vehicles including workforce planning, P&L Management, request for proposal (RFP) prep and competitor monitoring
- Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment
- Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders
- Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority
- Create a positive, inclusive, and safe workplace where people genuinely want to work
Our take
In recent years, electric-powered mobility companies have attracted an extraordinary amount of interest and funding, in part due to rising eco-friendly sentiment, and in part because of the race to "find the next Uber". Lime is one such company, that has rapidly scaled across multiple geographies to be a key player in the fight for market leadership.
Lime, along with its competitors, has had to grapple with regulation in many of its target markets, but nonetheless has steadily increased its footprint. Since its launch, the company has facilitated millions of trips, making it one of the biggest companies of its kind. Interestingly, the CEO has stated that "cars are our true business rivals—not other scooter companies", suggesting that its biggest business challenge will be to get families to give up their second cars.
With a presence that spans an impressive number of regions - in 2023, Lime began operating in Qatar - the company has cemented itself in the micromobility market and stands to profit from the increasing popularity of these types of services. A substantial increase in ridership enabled Lime to achieve "free cash flow positivity" two years in a row, with suggestions it will pursue a US IPO in 2027.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2021
$523m
CONVERTIBLE
May 2020
$170m
SERIES E
Total funding: $1.5bn
Company benefits
- Disability insurance
- 401(k)
Company HQ
The East Cut, San Francisco, CA
Leadership
Toby
(Co-Founder & Board Advisor)Founder and CEO of ZERO&. Was a Marketing Manager at Pepsi for 6 years before doing an MBA at Berkeley. Moved into consulting and VC for 5 years before starting Lime.
Brad
(Co-Founder & Chairman)VP of Business Development at Tencent for 8 years. Managing Partner of a VC firm for 3 years, where he worked with Toby. Has an MBA from Berkeley.
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