Strategic Customer Success Manager, Truework
$177-210k
OTE
+Equity
2+ days a week in office
Employment and income verification
Job no longer available
Employment and income verification
101-200 employees
Job no longer available
$177-210k
OTE
+Equity
2+ days a week in office
101-200 employees
Company mission
To empower individuals to own and control their personal data.
Role
Who you are
- We are seeking an energetic Customer Success Manager to join our team, specifically owning Truework’s most strategic accounts!
- We are seeking a candidate that has proven success in developing strategic relationships in large organizations leading to high retention rates and expansion opportunities
- Bachelor’s degree with 5+ years of experience in customer success or account management working with Enterprise and Strategic accounts
- Exceptional client management skills and ability to stay organized with an aptitude for providing clear and articulate directions at all levels of an organization (technical, business, and C-level)
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Strong empathy for customers and passion for revenue and growth
- Successful candidates will be: innovative, persuasive, creative and have a genuine curiosity in their clients’ business. Goal and results oriented, optimistic, smart, value added mindset, proactive and easily adapts to change
- Understand the Truework business model and have experience delivering and implementing usage-based solutions
- Willingness to travel to customer locations as needed
- Location preference of San Francisco and in office at least 2x a week
What the job involves
- Manager: Kendall Feezor, Customer Success Team Lead
- Felicia Lee is our VP of Technical Services and heads up the Implementations and Customer Success teams at Truework. Your immediate team will be the Implementations and Customer Success teams, but this role is highly cross functional and working with all functions of GTM and EPD are required
- This individual will be responsible for developing & maintaining existing customer relationships while leading the customer to full adoption of our products
- This role will proactively engage in the day to day management of the account, including strategic account planning and customer success issue resolution
- This role will work directly with Sales, Technical Support, Operations, Product and Finance
- Develop and execute strategic account plans alongside the Truework sales team to expand client portfolios, achieve positive outcomes, and proactively identify and manage risks
- Build and maintain trust with clients by demonstrating industry expertise, showing product value, and providing exceptional customer service
- Use data analytics to enhance discussions with internal and external stakeholders, ensuring alignment with business goals and strategic objectives
- Effectively manage customer issues / requests and ask clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible
- Conduct detailed business reviews with clients, either virtually or on-site, to demonstrate the ROI and value delivered by Truework aligned closely with client business objectives
- Foster advocacy relationships with key strategic customers to serve as marketing conduits through case studies, speaking engagements, and other promotional activities
- Collaborate with team members to share best practices and continuously improve the efficiency and effectiveness of processes, while also representing customer needs for product enhancements to drive innovation and growth
Our take
Lenders and landlords might get in touch with employers to verify an employee’s income - but until recently, it was still a fairly manual process. Truework is looking to change that, with a plug-in for HR systems that allows departments to instantly answer and verify income queries. It also offers pre-employment background checks for U.S. citizens.
It’s a simple tool, but it’s one that will save HR departments substantial amounts of time and labor costs. With HR departments busier than ever, and with companies on the whole sinking more of their budgets into bolstering them, this could create a strong market for Truework.
What’s a strong market for Truework, however, is a strong market for its income verification startup rivals too - and they’re performing well. Tink has recently been acquired by VISA, and Pinwheel and Argyle are both attracting good funding.
Some reports suggest that this is because increasing market uncertainty is pushing lenders to invest more in optimizing loan approvals. If this persists, it’s one more thing massaging an already lucrative market niche in which Truework has firmly established itself and raised investment of almost $123 million to date.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2023
$24m
LATE VC
Aug 2022
$50m
SERIES C
Total funding: $118.9m
Company benefits
- 100% Insurance coverage - We cover health, dental and life insurance for all of our employees
- Discretionary Time Off - We encourage our team to take as much time off as they need. Taking time to disconnect is critical in creating a sustainable culture
- Lunch - When we're in the office, we have catered lunch 2x per week. Until then, our team can expense 2 meals per week while we work remote
- 401(k) - Financial planning is important. We use Guideline to ensure employees can contribute to their 401k as they see fit
Company HQ
SoMa, San Francisco, CA
Leadership
Ryan Sandler
(CEO & Co-Founder)A Harvard Computer Science grad who subsequently worked as a Senior Product Manager at LinkedIn, and then a Scout with Sequoia Capital.
Ethan Winchell
(President & Co-Founder)Studied Electrical Engineering at Harvard, before working as a Research Assistant in the Harvard Microrobotics Lab, and then an Engineer at Ringly.
Victor Kabdebon
(CTO, Head of Product & Co-Founder)Previously a Software Engineer with Ultimate Software. Ultimately moved up at LinkedIn to serve as Product and Engineering Manager.
Salary benchmarks
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