Customer Success Specialist, SecurityScorecard
EMEA
$35-55k
+ Stock options + Bonus
Cybersecurity ratings & risk management
Be an early applicant
Cybersecurity ratings & risk management
501-1000 employees
Be an early applicant
$35-55k
+ Stock options + Bonus
501-1000 employees
Company mission
SecurityScorecard's mission is to make the world a safer place by transforming the way organisations understand, mitigate, and communicate cybersecurity risk to their boards, employees, and vendors.
Role
Who you are
- *Please Note* This role requires bi-lingual fluency in English + German OR French
- 1+ year demonstrated success in a Customer Success role with direct renewal ownership
- Customer-obsessed: Devoted to ensuring our customers’ success and committed to advocating for our customers whenever possible
- Solid communicator: Able to communicate confidently & concisely through SecurityScorecard, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives)
- Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment
- Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support SecurityScorecard, the team, and the customer
- Experience with SalesForce, Gainsight, Google Suite, Zendesk, Tableau is a plus
- Cyber/TPRM experience preferred (not required)
- Fluency in German or French required
What the job involves
- We are seeking a Customer Success Specialist to join our growing Customer Success organization on our Velocity team
- This role is focused on driving impact across a large customer segment by leveraging Gainsight and other tools to deliver a consistent, and value-driven customer experience
- You’ll play a critical role in driving renewals, leveraging customer insights and automation to ensure customers realize ongoing value and continue their partnership with us
- This is an exciting opportunity to be a foundational member of the team, shaping the future of how we deliver Customer Success at scale
- Drive customer outcomes and value via digital, 1:M and 1:1 engagements
- Own renewal outcomes across a large customer portfolio, managing forecasting, engagement strategy, contract negotiation and retention goals
- Empower customers to become self-sufficient SecurityScorecard champions, solving for their immediate needs while focusing on their long term success, value realization, and retention
- Monitor customer health, usage, and lifecycle signals to trigger proactive interventions and prevent risk
- Design and execute scaled engagement programs (emails, webinars) that drive adoption and product value
- Partner with Support, Sales, Marketing, and Product teams to route customer needs, share insights, and collaborate on lifecycle improvements
- Track and analyze the effectiveness of programs, iterating to improve outcomes for both customers and the business
- Contribute to the evolution of the Scale CS motion, experimenting with new approaches to improve reach, efficiency, and impact
Our take
Organisations understand the value of data and the value of business partnerships that will help them leverage it. However, involving more companies increases the risk of vulnerabilities and, therefore, costly data breaches. SecurityScorecard is a cloud-based enterprise SaaS solution that helps organisations assess and manage cybersecurity risks, offering analyses of potential partner companies using A-F security ratings.
SecurityScorecard looms over its competitors as it covers millions of companies, offering near-instant cybersecurity analyses and an array of capabilities. It has a large, global, and big-name customer base, including 9 of the top 10 pharmaceutical companies and 9 of the top 10 banking institutions, and it is likely to go public in the next few years.
It has both developed and consolidated an impressive lead in a sector that will continue to grow and reward cutting-edge security solutions. Security Scorecard set to remain an industry leader with demonstrable, accessible, and highly attractive customer offerings. In 2024, this included a supply chain cyber risk management platform - MAX - which is driving record revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2021
$180m
SERIES E
Jun 2019
$50m
SERIES D
Total funding: $294.4m
Company benefits
- Stock options
- 12 weeks of paid maternity leave / 4 weeks paid paternity leave
- Work from home opportunities
- Medical, dental, and vision coverage
- Unlimited PTO
- 401K
- $3k annual education stipend per employee
- Full access to our learning platform and company professional development events
- Up to $10K referral bonus
Company HQ
Midtown South, New York, NY
Leadership
Aleksandr Yampolskiy
(Co-Founder & CEO)Worked at Oracle and Goldman Sachs, before serving for 2 years as CISO of Gilt Group. Founded NYC Technology Startup, Meetup, in 2012 and then worked as CTO of Cinchcast.
Sam Kassoumeh
(Co-Founder & COO)Progressed from Technology Compliance Manager to Head of Security and Compliance at Gilt Groupe within 4 years, and worked as Cyber Security Advisor for Billy.
Share this job
View 17 more jobs at SecurityScorecard