Lead Support Engineer, Helio
More information about location
Web 3.0 payments API
Open for applications
Web 3.0 payments API
1-20 employees
Open for applications
More information about location
1-20 employees
Company mission
To accelerate the adoption of Web 3.0 payments and drive the cost of online payments to 0.
Role
Who you are
- Technical knowledge is critical but we are a startup treading in uncharted territory so attitude is even more important. We’re looking for people that like uncertainty and want to figure out how to do things that haven’t been done before
- You’re a true team player and inherently positive. Where others see problems, you see solutions
- You will have a passion for Web3 technologies including NFTs and all things blockchain
- Leadership skills - we are growing and will want to expand this role through building a team to support you and our customers
- +5 years of direct customer support experience in technical customer support teams and be very familiar with operating in the Web3/crypto ecosystems
- Good blockchain support utilising BTC, EVM and Solana chains and debugging interactions across our systems
- Natural ability to communicate and problem solve, whilst being diligent and pragmatic in equal measure
- Experience working with all varieties of customers across the Web3 ecosystem Fintech experience a plus
- Desire to build, maintain and improve support processes and anything you work on with a high level of ownership
- Above all this, we are looking for customer support engineers that want to do the best they can, learn, improve, grow, lead, help others and add value every single day for yourself, your teammates and for Helio
What the job involves
- You will help support and assist customers of the Helio platform to ensure they have the best experience when they encounter any problems or issues that arise
- You will use all your previous experiences, skills and initiative to ensure the customer is beyond happy when utilising our services - which is to a naturally high standard of support excellence, issue triage and problem solving
- We want you to help support and improve a platform that is led by engineering excellence paired with pragmatic approaches to solving problems and delivering financial grade quality throughout our products and services
Salary benchmarks
Our take
Web 3.0 technology has the potential to transform the way payments are made, by allowing money to be exchanged without intermediaries – simply, quickly, and anonymously – but it remains a confusing and fringe notion for most. Helio is building a platform to bring Web 3.0 to the forefront of online payment, with the ultimate goal to drive payment costs to zero.
Helio, built by an experienced team and launched in 2022, was created to tackle the archaic and expensive payments market which the company says is built on a flawed incentive structure. It can be embedded into websites or apps by using its API and libraries but, importantly, it can also be used to make no-code Web 3.0 payments, by users connecting their Solana wallet. Transactions are low cost, operate at Visa-scale speed, and are carbon neutral.
Since launch, Helio has been tested by thousands of projects and users, and processes close to a million dollars in transactions weekly. The company is investing in growing its sales and marketing teams in an effort to expand its partnerships with other platforms and marketplaces.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Apr 2023
$3.3m
SEED
Total funding: $3.3m
Company benefits
- Equity stake by joining the project as one of the first engineers
- Flexible work environment and autonomy over how you work
- 25 days annual leave
Company HQ
Holborn, London, UK
Articles
Leadership
Stijn Paumen
(CEO)Former Vice President of Sales and Business Development at Wandera. Previously Director of Business Development at ScanSafe. Experience as a Project Manager.
Jim Walker
(CTO)Co-founder and former CIO of Wandera. Co-founder and former Operations Director at Cisco Systems. Previously a Service Delivery & Operations Manager for beeb.com, for the BBC.
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