Director of Account Management, AlertMedia
+ Uncapped Commissions + Company-wide Bonus Program
More information about location
Emergency communication provider
Job no longer available
Emergency communication provider
201-500 employees
Job no longer available
+ Uncapped Commissions + Company-wide Bonus Program
More information about location
201-500 employees
Company mission
To save lives and minimize loss by facilitating timely, accurate, and relevant communications when an emergency situation threatens personal safety and business continuity.
Role
Who you are
- You are a roll up your sleeves team leader, with a proven track record of Account Management in the enterprise segment, strong people management experience, and the ability to identify and own the strategic initiatives required for successful customer growth
- You are passionate about sales, while caring deeply about your people and their success
- One of your strengths is in influencing and negotiating with executives at large-scale enterprises
- You thrive in a quota driven environment
- You are articulate, inquisitive, collaborative, and analytical
- You are a self-motivated, sales-minded professional who is highly organized and comfortable in a fast-paced, high-volume sales environment
- 7+ years of experience in account management or sales with a history of success (preferably in a SaaS company)
- 2+ years of people management experience
- Experience in the enterprise and mid-market space
- Strong coaching mentality and ability to help elevate others in their career development
- Experience leading a successful sales team and managing a pipeline of named accounts, and an ability to accurately forecast
- Ability to map account whitespace, connecting the dots in customer organizations and influencing stakeholders from various roles, levels, and profiles to identify and close a deal
- Exceptional interpersonal skills; clear and concise written and oral communication skills
- Comfortable building rapport, negotiating, and setting expectations with stakeholders, including those at the executive level
- Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process
- This is a hybrid role based in Austin, TX. You must be located in Austin or surrounding areas or willing to relocate
What the job involves
- AlertMedia is looking for a Director, Account Management, to play a pivotal role in shaping our Account Management strategy and elevating our team to increase revenue across our fast-growing Enterprise, Mid-market, and SMB customer base
- The Director will help grow revenue through strong leadership, strategic planning, coaching, and actively partnering with your team in customer renewals, up-sells, and expansions
- The Director will work closely with our Customer Account Directors and customers, while collaborating with internal stakeholders to accomplish team goals
- Your success will be measured by your team’s ability to retain and grow annual recurring revenue, while maintaining an exceptional customer experience
- As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!
- Develop and coach a team of Account Managers in the enterprise, mid-market and SMB segments and guide them with their sales pipeline, from prospecting to close
- Partner with Sales, Customer Success, Marketing and Renewals leadership to drive cross collaboration and process
- Help your team build account maps to more effectively up-sell and cross-sell within a set of named accounts
- Partner with team and internal stakeholders to identify expansion opportunities to meet/exceed expansion revenue targets by:
- Understanding customer objectives and use-cases
- Defining and executing sales plans and proposals that provide strategic recommendations designed to meet specific customer needs
- Articulating value in products and services to help meet those needs
- Identifying new personas and contacts to drive further value within customer organizations
- Helping large customers to establish and meet their requirements with the goal of expanding once those have been met; participating in large customer QBR’s
- Reviewing renewals and any obstacles limiting adoption or creating renewal risk
- Collaborate with Marketing to make sure the team is delivering and following up on regular outbound campaigns on new product updates, webinars, trainings, etc
- Drive enterprise value while focusing on increasing cross-sell product expansion within the larger customer base
- Guide your team in managing account issues and escalations as it relates to licensing, contracts, and renewals
Our take
Over the years, organizations have gradually increased their focus on employee safety and emergency preparedness, but the growing number of climate change-related incidents such as floods, wildfires and heatwaves have made this an urgent necessity. AlertMedia’s software enables businesses to quickly identify risks to their people or locations and communicate instantly with those impacted, ultimately minimizing response times during emergencies.
AlertMedia is the world’s leading provider of its kind due to its innovative two-way multichannel messaging system and threat intelligence, and has been experienced double digit annual revenue growth since its founding. The company supports thousands of organizations around the world including popular brands such as Walmart, JetBlue, Coca-Cola Bottling, DHL, and Volvo.
In 2021, AlertMedia signed an agreement to receive strategic growth investment from Vista Equity Partners, bringing in investment that will go towards accelerating its product roadmap and continuing expansion into new markets. This will ensure enterprises of all sizes are being protected during critical events.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2020
$15m
SERIES C
Jan 2019
$25m
GROWTH EQUITY VC
Total funding: $57.1m
Company benefits
- 100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents.
- Bonus: Participate in the company-wide annual bonus based on their collective success.
- Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers
- Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service.
- Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia
- PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work-life balance without worrying about counting days!
- Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities
- Team Building and Celebrations: Take part in company celebrations, team buildings, and peer-nominated value award recognition
Company HQ
Bouldin Creek, Austin, TX
Leadership
Brian Cruver
(Executive Chairman)Formerly was CEO for AlertMedia. Before that, co-founded and was CEO of both Xenex and Giveline. Experience in Business Development for Shell USA and Enron. Author of "Anatomy of Greed" published by Perseus Books.
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