Director of Customer Strategy, Databook

• 5-7 years of relevant experience across customer success, consulting and/or enterprise sales with at least 2 years of management experience
• Excellent customer-facing skills backed with demonstrated problem-solving and analytical mindset
• Strong understanding of the enterprise Go-To-Market sales ecosystem and the different roles and responsibilities of each stakeholder
• Demonstrated ability to run multiple engagements in parallel and ability to form strong and lasting relationships with key stakeholders, both external and internal
• Strong familiarity with income statements and financial metrics
• Collaborative mentality by prioritizing ‘we’ and not focusing on ‘me’

Desirable

• The Customer Value team at Databook is composed of a handful of functions: Customer Strategy (CS), Customer Support, Solutions, and Value Architecture
• Our Customer Strategy organization functions as the face of Databook for our clients across the globe
• We act as strategic partners to help drive transformation in our customers’ sales organizations and align Databook usage across their sales cycle to drive increased pipeline, higher close rates, and larger deal sizes
• We collaborate with Sales to ensure customers are successful across the customer lifecycle, from launch & enablement through value realization & renewal
• We are a team of individuals passionate about building an exceptional customer experience and bring enthusiasm for all things analytics, process, and operations
• The Customer Strategy Director leads a team of Customer Strategy Managers and Sr Consultants
• You will be responsible for a book of business and will work directly with our customers on a regular basis - sales leaders at some of the largest and fastest-growing tech and consulting companies in the world
• Operationally the Director is a core contributor to driving operational excellence for the CS organization at Databook - they will be supporting projects and initiatives that enable scalability for this rapidly growing team and company
• Lead a team of Managers and Consultants overseeing a portfolio of clients as a senior-level stakeholder to drive customer success outcomes
• Work alongside the C-level sales leaders within accounts to create data-driven solutions for supercharging sales
• Help to define a data-driven approach to customer success and management to drive account growth as well as employee development
• Collaborate with Customer Value leadership to drive growth and scalability through ongoing internal Databook projects and initiatives
• Collaborate with internal Databook stakeholders to achieve agreed-upon sales targets and outcomes consistently and on time
• Provide mentoring and coaching to develop team members and support career growth