Client Partnership Director, Reward
Salary not provided
+ Employee share scheme
Senior and Expert level
London
3 days a week in office
Customer engagement & commerce media
Job no longer available
Customer engagement & commerce media
201-500 employees
FintechB2BBig dataMarketingDeep TechAnalyticseCommerce
Job no longer available
Salary not provided
+ Employee share scheme
Senior and Expert level
London
3 days a week in office
201-500 employees
FintechB2BBig dataMarketingDeep TechAnalyticseCommerce
Company mission
To make everyday spending more rewarding.
Role
Who you are
- You will be a commercial strategic minded individual that can cultivate and grow Tier 1 financial institution client’s and can bring ideas and smart solutions to our clients
- Key to this role is having the empathy and ability to understand the channel to the clients’ customers
- Extensive experience working in a commercial role in managing relationships in loyalty/ retail banking/ payments or related B2B sectors with a consumer/customer at the end of the other side of the relationship
- Strategic leader who is highly adept at anticipating consequences and opportunities
- Be able to create/convert new client revenue opportunities and drive revenue generation
- Support our business development team to drive growth and expand additional business streams
- Demonstrable relevant client-side and/ or partner management experience
- An effective and articulate communicator, able to persuasively present concepts clearly and concisely to key stakeholders, adjusting style to audience
- KPI and performance focused with a strong commercial awareness and experience of managing budgets with a focus on profitability
- Work with our clients in a consultative way to enhance their experience and develop opportunities for additional services and reward solutions
- Manage and run projects or operational goals/activities with key clients
What the job involves
- This person will be a senior member of the team that will drive forward our customer engagement programmes to give more value back to our banking clients and their customers
- You will be required to identify opportunities and understand client’s unique strategies and priorities, that ensures successful alignment for all parties
- You will be valued by our most senior clients for your partnership and strategic guidance while managing team performance and profitability. An exceptional leader of clients, complex teams, and individuals
- The day to day running of our key banking client relationship(s) at various management levels, proactively working with a range of teams internally and with the client to deliver against programme KPIs and business performance
- Establishing and maintaining trusted and effective client relationships, aligning them to Reward’s strategy
- Being the voice of the client within Reward- lead and coordinate matrix teams to deliver against key goals and objectives
- Develop and maintain strong trusted relationships with key clients, acting as their strategic advisor and advocate within the business
- Proactively engage with clients to understand their business objectives challenges and opportunities and identify areas where our solutions can add value
- Serve as the main point of contact for client inquiries escalation and strategic discussions ensuring prompt and effective resolution of issues
- Develop Client Account Plans by collaborating with clients to develop strategic alignment with their goals and Reward objectives driving mutual growth and success
- Driving forward the Account Plans internally and with clients to successful deliver
- Driving key stakeholder meetings with the client (Quarterly and monthly) that ensures strategic and programme objectives are being met and managed
- Organising and leading performance and planning meetings with client and internal teams
- Conduct regular business reviews with clients to assess performance identify opportunities for improvement and propose strategic initiatives to drive value
- Identify upsell and cross sell expansion opportunities leveraging programme Insights and work closely with product teams to develop and execute for growth strategies
- Management of a Customer Success Manager to support in management of the banking hub clients. This includes line management and supporting them in career growth
- Defining the client strategy and plan and working with cross matrix team to execute on those plans
- Understanding the bank client’s business and programme objectives /KPI’s to identify and deliver new strategic opportunities supporting innovation and improvement
- Stay informed about industry trends competitive landscape and market dynamics to anticipate client needs and identify opportunities for innovation
- Coordinate with cross-functional teams to develop customised solutions proposals and presentations tailored to meet client objectives and address specific challenges
- Champion the client's perspective within Reward advocating for product enhancements and service improvements based on client feedback and market trends
- Drive revenue growth by identifying upsell and cross sell opportunities within existing clients accounts
- Aligning Reward strategic objectives with client business programme objectives that ensure alignment and growth for Reward and their programmes
- Maintaining accurate revenue forecasts and budgets, alongside the programme performance
- Monitor client satisfaction and retention metrics proactively addressing any issues or concerns to ensure ongoing client loyalty and advocacy
- Negotiate contract renewals pricing agreements and service level agreements with clients maximising revenue while maintaining strong client relationships
- Share market intelligence and insights with internal teams to inform product development marketing strategies initiatives
- Monitoring client and market trends and insights to identify new opportunities and grow profitable revenue streams
Salary benchmarks
Our take
Reward is Europe’s largest independent bank Engagement-as-a-Service solution platform and a leading provider of personalised card-linked offers, getting customers closer to the things they care about while ensuring banks and retailers alike benefit from more rewarding and profitable interactions.
The company’s unique data sets enable banks and retailers to understand customers’ shopping behaviours, measuring customer engagement across in-store and online sales. It also powers loyalty programmes for some of the world’s leading financial institutions and retailers, including NatWest Group, Visa, Boots, Costa, Waitrose & Partners, Cineworld, and more.
The company has given more than £2B in rewards to banking customers. Reward’s simple, yet powerful approach is set to remain a market leader as it transforms and powers loyalty programmes around the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Company HQ
Soho, London, UK
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