Senior Service Delivery Analyst, Impulse Space
$105-130k
Office located in Redondo Beach, LA
In-space transportation service developer
Be an early applicant
In-space transportation service developer
101-200 employees
Be an early applicant
$105-130k
Office located in Redondo Beach, LA
101-200 employees
Company mission
To accelerate humanity's future in space through efficient transportation anywhere.
Role
Who you are
- The ideal candidate is highly skilled in problem-solving, project coordination, and ensuring exceptional service delivery
- 5+ years in technical support, service delivery, or IT field operations, including 2+ years in a senior or lead capacity
- Deep troubleshooting expertise across Windows, macOS, and Linux endpoints
- Proven network-support skills (LAN/WAN, VPN, DNS, DHCP)
- Hands-on experience pulling, terminating, and testing Ethernet and fiber cabling to industry standards
- Comfortable working at height with lifts and ladders; able to operate scissor and articulated lifts
- Able to lift and move up to 50 lbs and perform other physical tasks as needed
- Strong analytical, problem-solving, and multitasking abilities; works independently with minimal oversight
- Clear, customer-focused communication and teamwork skills
- Willingness to travel between Impulse offices and field sites
- Participation in an on-call rotation, including after-hours support
- Experience troubleshooting and optimizing virtual machines and hypervisor environments
- Relevant certifications such as ITIL Foundation, CompTIA A+, Network+, or cabling-specific credentials
- Demonstrated success mentoring junior technicians and driving process improvements
Desirable
- Familiarity with ITIL practices and common IT service-management tools
- Prior work on large-scale infrastructure projects or rapid-growth environments
What the job involves
- The Senior Service Delivery Analyst at Impulse will provide advanced technical support, lead the resolution of complex service delivery challenges, and contribute to continuous improvement initiatives.
- This role involves troubleshooting hardware, software, and network issues, both remotely and on-site. Additionally, the analyst will perform physical tasks, such as pulling and terminating Ethernet and fiber cabling, installing equipment, and supporting infrastructure maintenance.
- Manage, troubleshoot, and resolve complex technical and service delivery issues, providing Level 2 and 3 support
- Troubleshoot and resolve endpoint issues across Windows, Mac, and Linux environments, ensuring minimal downtime
- Diagnose and fix network problems, including LAN/WAN, VPN, DNS, and DHCP-related issues
- Troubleshoot virtual machines, ensuring proper performance and resource allocation
- Analyze service delivery metrics and work with the Service Delivery Manager to implement process improvements to enhance efficiency and customer satisfaction
- Mentor junior team members, fostering skill development and collaboration
- Pull, terminate, and test Ethernet and fiber cabling, adhering to industry standards
- Assist with the setup, installation, and relocation of IT equipment, including desktops, servers, racks, and network devices
- Perform physical maintenance, ensuring IT rooms are organized, and cables are well-managed
- Install and secure hardware in server racks, maintaining optimal cable management and airflow
- Conduct site visits for on-site troubleshooting, maintenance, and infrastructure installations
- Maintain and update documentation, including service delivery procedures and knowledge base articles
- Collaborate with cross-functional teams to support projects and drive seamless service delivery
- Identify and implement opportunities for process optimization and efficiency
- Participate in on-call rotations and provide after-hours support as needed
Application process
- Application Receieved
- Resume Review
- Intro Phone Interview
- Technical Phone Interview(s)
- Onsite Interview
- Offer!
Our take
Impulse Space is developing a line of orbital transfer vehicles (OTVs) that enhance satellite manoeuvrability in space. The company offers products like Mira, for last-mile satellite deliveries and Helios, which can move spacecraft from low Earth orbit to geosynchronous orbit in under 24 hours.
Recognizing the strategic value of manoeuvrable spacecraft, the US Space Force awarded Impulse a $34.5M contract for two missions set for 2026. These missions, Victus Surgo and Victus Salo, will demonstrate in-space operations and enhance space domain awareness, showcasing the Space Force's focus on quickly responding to threats in a congested space environment.
Alongside this, the company secured substantial funding that will allow it to expand its operations and advance its OTV technology. With a proven track record of successful missions and strategic partnerships with the Department of Defense, Impulse is well-positioned to lead in the growing market for responsive satellite services.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Oct 2024
$150m
SERIES B
Aug 2024
$60m
GRANT
Total funding: $285m
Company benefits
- Medical, Dental & Vision: Enjoy the best medical, dental and optical coverage money can buy. We've got you and your family covered for all eventualities
- Company Ownership: You’ll be contributing to Impulse's success, so you deserve to share in it. All full-time employees receive a meaningful equity allocation
- Flexible PTO Policy: We believe in work-life harmony more so than "balance". When you are happy & fulfilled outside of work, you will be more productive when you're in it. We offer generous PTO accrual to our full-time employees
Company HQ
South Redondo, Redondo Beach, CA
Leadership
Thomas Mueller
(Founder, CEO & CTO)Prior to founding Impulse Space in 2021, they spent almost 2 decades at SpaceX, initially as a VP of Propulsion Engineering before becoming the Propulsion CTO.
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