Forward Deployed Engineer, Cloudtalk
Business calling software
Be an early applicant
Business calling software
101-200 employees
Be an early applicant
101-200 employees
Company mission
To help companies around the world radically expand their contact centers’ capabilities.
Role
Who you are
- Experience: 3+ years in a hybrid technical/commercial role (e.g., Solutions Engineering, Technical Implementation, or ex-founder)
- Integration Mastery: Deep expertise wiring up systems using REST APIs, Webhooks, JSON, and low-code orchestrators (Make, n8n, Zapier)
- CRM Ecosystems: Hands-on experience mapping custom data and building workflows in platforms like HubSpot and Salesforce
- Light Scripting: Ability to write quick Python or JavaScript snippets to transform data payloads when low-code tools hit their limits
- Practical AI Chops: Proven experience building workflows with LLMs, including prompt tuning, setting context windows, and building guardrails against hallucinations
- Commercial Drive: High ownership and the communication skills to translate complex technical blockers to a non-technical VP of Sales or an irate customer
What the job involves
- As our first Forward Deployed Engineer (FDE), you won't be building sandbox toys
- You will deploy production-ready AI agents that handle thousands of real conversations across 160+ countries and 60+ languages
- You will own the technical lifecycle- from the pre-sales prototype that wins the deal, to the deep post-sales integrations that turn our global customers into AI-first companies
- Global Scale: Work directly with the world’s most innovative companies to transform their revenue operations using CloudTalk's vast telephony infrastructure
- Bleeding-Edge Tech: Master the intersection of advanced LLMs, real-time voice synthesis, and complex CRM architectures
- High-Impact Visibility: Sitting at the intersection of AI and GTM, your successful deployments will directly unlock MRR (Monthly Recurring Revenue) and drive company-wide growth
- End-to-End Implementation: Partner with Account Executives to build working AI prototypes that close deals, then design, build, and deploy the deep technical integrations (APIs, webhooks, Make/n8n) required to connect the AIVA to customer CRMs and helpdesks in production
- AI Configuration & Tuning: Configure and continuously optimize the AI Agent by tuning prompts, defining intents and actions, building edge-case guardrails, and optimizing latency metrics to ensure high-quality, natural conversations with zero delay and no hallucination
- Drive Pipeline & MRR: Partner directly with AEs, Channel Managers and CSMs to own top-line adoption metrics (e.g., AIVA MRR, AIVA Usage). You will slash time-to-first-value and actively help generate pipeline and upsells within existing accounts
- The Product Feedback Loop: Take the messy edge cases you solve in the field and work with our core Engineering team to turn your custom "hacks" into scalable, native product features
- Peer-to-Peer Guidance: The FDE is a deeply technical builder who will fully set up their own API integrations and automations. They will only reach out to the Tech Consulting team for high-level advice, system architecture guidance, or core telephony escalations; treating TCs as respected peers, not as an implementation helpdesk
- KPIs:
- POC-to-Production Conversion Rate: The percentage of custom pre-sales AI prototypes you build that successfully convert into closed-won, fully signed and deployed contracts
- Time-to-First-Value (TTFV): The total number of days from contract signature to the AI Voice Agent running live in production and successfully handling its first 1,000 billable AI minutes
- AIVA Minutes & AI Revenue: The month-over-month growth of actual AI voice consumption and the resulting expansion MRR generated by unlocking new automated workflows within your deployed accounts
Our take
Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.
What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$23.2m
SERIES B
Feb 2021
$7m
SERIES A
Total funding: $31.7m
Company benefits
- Unlimited Paid Time off
- Work fully remote
- Flexible working hours
- Referral bonus
- Quarterly bonuses depending on the performance of the company
- Multisport benefit card
Company HQ
SoHo, New York, NY
Leadership
Martin Malych
(Co-Founder & CEO)Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.
Viktor Vanek
(Co-Founder)Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.
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