Senior Quality Performance Project Manager, Back Market
$90-135k
Plus opportunities for equity
Online marketplace for refurbished electronics
Be an early applicant
Online marketplace for refurbished electronics
501-1000 employees
Be an early applicant
$90-135k
Plus opportunities for equity
501-1000 employees
Company mission
To restore trust and desire for refurbished devices.
Role
Who you are
- You have 5+ years of experience with a proven track record of project management, driving high impact projects to completion (identifying / prioritizing / scoping / driving projects)
- You have experience in best-in-class customer service organizations
- You have a strong knowledge of the e-commerce industry and have high customer experience expectations
- Excellent written and oral communication, interpersonal communication skills, time management, with a proven ability to do this at a management level internally and externally
- You have preferably worked in a startup hyper-growth environment
- You are solution-oriented, focused on quick results and lean approach
- You're a data-driven person, you know how to define KPIs and track them to make sure you focus on the projects with the highest impacts
- You’re a fantastic team player, thriving in an international environment
- Familiarity with Salesforce, Tableau and SQL are a plus
What the job involves
- In this role, you will lead the continuous quality improvement effort of the US market
- As the US Senior Quality Performance Project Manager, you will report to the Director of Global Quality
- You will be responsible for working hand-in- hand with our Innovation Lab Manager to monitor the US quality metrics, strategizing on plans and projects to improve them
- Set, monitor and enforce seller quality metrics
- Understand root causes of and quality challenges for US-based sellers
- Identify patterns and trends which could provide an early indication of which seller segments are likely to underperform and proactively take action to address the root cause
- Convert complex and deep analysis that you will lead into concrete and short-term seller-oriented actions with strong impact
- Work with account managers to educate sellers both at onboarding and throughout their lifecycle on Back Market
- Develop internal and external training and communication to ensure all quality metrics are clearly understood
- Nurture the product and process roadmaps by sharing relevant feedback, identifying patterns to automate operations work, highlight and flag quality issues to various owners and own the implementation and rollout of quality-related projects for US-based sellers
- Find the right balance between short term quick wins and long term quality projects
- Own the implementation and rollout of seller quality-related projects
- Manage existing, and build new, tools for sellers and the internal Supply team to monitor and improve customer satisfaction and product quality
Application process
- Recruiter Phone Screen
- Business Screening (Hiring Manager interview)
- Internal Stakeholder Interview
- Back Market Values Interview
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialize this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, they hope to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 16 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has raised over $1 billion in capital, which has been invested in expansion across new and current markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company benefits
- An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,
- Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right)
- Professional development programs, internal mobility, and the opportunity to make your career what you want it to become
Company HQ
19th arrondissement of Paris, Paris, IDF
Leadership
Previously Logistic Export Assistant at Devanlay Lacoste and Account manager at Neteven.
Vianney Vaute
(Chief Creative Officer)Previously Digital Strategist at Visual Link, Strategic Planner at BETC Paris and Strategist at Five by Five.
Salary benchmarks
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