Director of Strategic Account Management, Auror
Enterprise
$300k
OTE
+ Employee share scheme. Uncapped earnings for those who outperform
More information about location
Retail crime intelligence platform to make communities safer
Job no longer available
Retail crime intelligence platform to make communities safer
101-200 employees
Job no longer available
$300k
OTE
+ Employee share scheme. Uncapped earnings for those who outperform
More information about location
101-200 employees
Company mission
To build a retail crime intelligence platform that connects people and organisations with timely intel to proactively reduce the impacts of crime in retail stores and in our communities.
Role
Who you are
- Experienced enterprise leader: You have 5+ years of experience in enterprise sales or strategic account management teams in a complex, customer-facing environment, including experience in a people leadership role — ideally in B2B tech, SaaS, or another high-impact technology space
- Enterprise commercial acumen: You’ve personally owned, grown, and closed large enterprise accounts. You understand how to build C-level trust, navigate complex organizations, and drive revenue expansion over time
- Team-first operator: You are an experienced people leader who thrives on coaching others to excel. You’ve lead a team of at least 4 people and know how to hire and grow top talent, lead with empathy, and hold teams to a high standard
- Mission-driven and adaptable: You’re energized by purpose-driven work, comfortable navigating ambiguity and shifting priorities to move the mission forward
What the job involves
- As the Director of Strategic Account Management (internally known as Director Retail Partnerships), you will lead the team responsible for growing and deepening Auror’s strategic partnerships with some of the largest retailers in North America
- This is a critical leadership role at the intersection of enterprise relationship management, value delivery, and enterprise sales
- You’ll build, coach, and inspire a high-performing team of Partnership Managers (our Strategic Account Managers), equipping them to manage high-value partnerships, strengthen customer engagement, and drive revenue expansion
- You’ll work cross-functionally with Product, Marketing, Customer Success, and Sales to ensure we’re delivering meaningful outcomes for our partners, aligned with Auror’s long-term strategy and purpose
- Accelerate revenue growth and retention: Lead the team to execute high-impact account strategies that drive account expansion, strengthen customer commitment, and consistently uncover and convert new commercial opportunities
- Build and lead a world-class team: Recruit, develop, and manage a team of strategic account managers, with a focus on performance, career development, and inclusive leadership
- Ensure execution rigor and process discipline: Reinforce adherence to core sales processes, operating rhythms, and tools (e.g. Salesforce) to drive consistent performance, accurate reporting, and scalable growth
- Own and grow executive relationships: Build trusted senior relationships across key accounts, ensuring alignment on strategic priorities, measurable outcomes, and long-term partnership success
- This role reports to Ruby Arden, VP Customer
Application process
- If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”
- If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you
- You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror
- Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there
- The deadline for applications is 31 October 2025
Our take
Across the globe, profit-motivated and organised crime costs trillions of dollars each year, with retail theft costing the world over $100B annually. However, shoplifting has become an “accepted” business cost, often unreported and unsolved, that businesses factor theft costs into their budgets and forecasts. Auror’s platform for retailers is focused on preventing crime, reducing loss, and making stores safer.
The company uses data visibility technology for fast and easy reporting of crime, providing crimefighters with the intelligence they need to not only solve more crime, but also provides insights as to how to prevent future shoplifting. Connected with over 2,000 law enforcement agencies, it drives a 50% improvement in debt recovery rates and resolves cases that would ordinarily never be investigated within two weeks.
The company has expanded globally, with offices in New Zealand, Australia, the USA, and the UK, and works with some of the largest retailers in these countries, including Walmart, Woolworths, and Coles. Auror’s successful expansions and proven product have it well set to be at the centre of greatly reducing retail theft across the globe.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Glassdoor (5)
Company
Funding (last 2 of 3 rounds)
Nov 2024
$49.9m
SERIES C
Dec 2021
$20m
LATE VC
Total funding: $89m
Company benefits
- Employee Share Scheme: You’ll own part of a company making a real difference!
- Flexibility: We are hard-working and outcome-focused, but recognize there is more to life than work. We promote a healthy work/life blend
- Shorter Working Week: Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy
- Mental and Physical Health: We understand how vital both mental and physical health is, and have policies to support that, including Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell)
- Private Health Care (Medical): Auror automatically enrols you into our private healthcare plan
- Family-Friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers
- Personal Development: We support our team to participate in courses, conferences, or events that will help them be relentless about improvement
- Making an Impact: You’ll work to solve interesting problems and help us keep communities safe.
Company values
- Own Your Impact
- Make it Magic
- Master Simplicity
- Take Action
- Win Together
- Be Curious
Company HQ
River North Art District, Denver, CO
Articles
Leadership
Tom Batterbury
(CSO)Former Management Consultant & Business Analyst. Previously worked as a Consultant (Strategy and Operations) at Deloitte New Zealand, and was a Marketing Tutor at the University of Otago.
Phil Thomson
(CEO)Former Young Managers' Advisory Board Member at the New Zealand Institute of Management Inc., and former Board Member at the New Zealand Council of Legal Education. Previously worked as an Associate (Intellectual Property) at Simpson Grierson and was a Business Consultant at Dashing Consultants.
James Corbett
(Director of Technology)Former Software Developer at Xero, and previously worked as a Consulting Analyst at Deloitte.
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Diversity, Equity & Inclusion at Auror
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