Strategic Account Management Director, Auror
$160-185k
+ Discretionary bonus based on company revenue targets & employee share scheme
More information about location
3-4 days a week in office
Retail crime intelligence platform to make communities safer
Open for applications
Retail crime intelligence platform to make communities safer
101-200 employees
Open for applications
$160-185k
+ Discretionary bonus based on company revenue targets & employee share scheme
More information about location
3-4 days a week in office
101-200 employees
Company mission
To build a retail crime intelligence platform that connects people and organisations with timely intel to proactively reduce the impacts of crime in retail stores and in our communities.
Role
Who you are
- Has led an enterprise Account Management team or similar, preferably within the SaaS industry
- People leadership experience, with proven success leading, coaching, and developing a team, with a track record of inclusive leadership and collaboration
- Proven track record in managing and growing large, complex accounts, with a strong ability of achieving sales targets and fostering long-term customer relationships
- Excellent commercial acumen, with a collaborative approach to working cross-functionally, with both internal and external partners
- Strong strategic thinking with the ability to design and execute long-term partnership strategies that align with organizational goals and drive sustainable revenue
- Strong analytical skills, able to build and execute strategy around key accounts with a data driven and outcome mindset
- A highly effective communicator, with the ability to influence and negotiate at all levels of an organization, from team members to C-suite executives
- Ability to analyze market trends, competitor activities, and consumer preferences to inform partnership strategies and identify new opportunities
- Comfortable with ambiguity - we operate in a dynamic way which can mean priorities and pace can change accordingly
What the job involves
- As Director, Strategic Account Management – North America (known internally as Director, Retail Partnerships), you will play a pivotal role in our growth and success
- You will lead a team of Strategic Account Managers (known as Retail Partnership Managers) and oversee the development and execution of strategic account plans to maximize customer satisfaction, retention, and revenue growth
- Your primary goal will be to strengthen customer relationships and ensure our customers receive unparalleled value from our platform
- Key responsibilities of this role include, but are not limited to:
- Define and build ongoing plans, objectives, and supporting structures to support achieving targets and delivering our strategy in North America
- Recruit and lead a high-performing Retail Partnerships (Strategic Account Management) team, providing guidance, support, and mentorship to help them achieve their goals
- Establish clear performance expectations and metrics for team activities, outcomes, and the use of Salesforce and other technologies
- Develop and implement strategies to drive customer satisfaction, retention, and growth across our North American customer base
- Partner with Sales, Marketing, and Product teams to ensure our customers' needs are met and identify growth opportunities
- Monitor and report on key customer metrics and use data-driven insights to inform business decisions and to help identify opportunities for growth and improvement
- Develop and maintain relationships with our key retail partners
- Represent Auror at industry events and conferences, and participate in thought leadership initiatives to help continue building Auror’s reputation in the market
- This role reports to Ruby Arden, VP Customer
Application process
- If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”
- If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you
- You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror
- Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there
- The deadline for applications is 30 May 2025
Our take
Across the globe, profit-motivated and organised crime costs trillions of dollars each year, with retail theft costing the world over $100B annually. However, shoplifting has become an “accepted” business cost, often unreported and unsolved, that businesses factor theft costs into their budgets and forecasts. Auror’s platform for retailers is focused on preventing crime, reducing loss, and making stores safer.
The company uses data visibility technology for fast and easy reporting of crime, providing crimefighters with the intelligence they need to not only solve more crime, but also provides insights as to how to prevent future shoplifting. Connected with over 2,000 law enforcement agencies, it drives a 50% improvement in debt recovery rates and resolves cases that would ordinarily never be investigated within two weeks.
The company has expanded globally, with offices in New Zealand, Australia, the USA, and the UK, and works with some of the largest retailers in these countries, including Walmart, Woolworths, and Coles. Auror’s successful expansions and proven product have it well set to be at the centre of greatly reducing retail theft across the globe.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Glassdoor (5)
Company
Funding (last 2 of 3 rounds)
Nov 2024
$48.6m
SERIES C
Dec 2021
$20m
LATE VC
Total funding: $87.3m
Company benefits
- Employee Share Scheme: You’ll own part of a company making a real difference!
- Flexibility: We are hard-working and outcome-focused, but recognize there is more to life than work. We promote a healthy work/life blend
- Shorter Working Week: Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy
- Mental and Physical Health: We understand how vital both mental and physical health is, and have policies to support that, including Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell)
- Private Health Care (Medical): Auror automatically enrols you into our private healthcare plan
- Family-Friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers
- Personal Development: We support our team to participate in courses, conferences, or events that will help them be relentless about improvement
- Making an Impact: You’ll work to solve interesting problems and help us keep communities safe.
Company values
- Own Your Impact
- Make it Magic
- Master Simplicity
- Take Action
- Win Together
- Be Curious
Company HQ
River North Art District, Denver, CO
Articles
Leadership
Tom Batterbury
(CSO)Former Management Consultant & Business Analyst. Previously worked as a Consultant (Strategy and Operations) at Deloitte New Zealand, and was a Marketing Tutor at the University of Otago.
Phil Thomson
(CEO)Former Young Managers' Advisory Board Member at the New Zealand Institute of Management Inc., and former Board Member at the New Zealand Council of Legal Education. Previously worked as an Associate (Intellectual Property) at Simpson Grierson and was a Business Consultant at Dashing Consultants.
James Corbett
(Director of Technology)Former Software Developer at Xero, and previously worked as a Consulting Analyst at Deloitte.
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