Project Manager, OpenGov

• Bachelor’s degree in business, computer science, or a related field (preferred), or equivalent experience
• Minimum of 2 years of project management or related experience in a SaaS environment
• Strong organizational and communication skills, both verbal and written
• Ability to manage multiple tasks, prioritize, and work under tight deadlines
• Familiarity with software implementation processes and lifecycle management
• Problem-solving skills with attention to detail
• Technical aptitude and proficiency with Professional Services and CRM tools
• Strong aptitude for technology tools and solutions
• Strong initiative, innovative thinking skills, and ability to analyze details and translate into the “big picture” view
• Ability to adapt to a rapidly changing product and respond strategically to customer needs

Desirable

• As a Project Manager II within our Professional Services team, you will play a pivotal role in managing Software-as-a-Service (SaaS) implementation projects from initiation to go-live
• You will work closely with public-sector clients, cross-functional teams, and project sponsors to ensure projects are delivered on time, within scope (quality deliverables and customer experience), and within budget
• This position offers the opportunity to gain hands-on project management experience in a dynamic environment, with an emphasis on communication, task coordination, budget ownership, and problem-solving
• Manage scopes, timelines, budgets, and deliverables for multiple customers to ensure a timely and successful deployment of OpenGov’s SaaS products
• Organize and deliver a portfolio of multiple projects spanning six to nine months
• Serve as the primary point of contact for clients on day-to-day project matters, ensuring clear and consistent communication
• Report on key delivery metrics such as project completion status, project budget health, and risks to customer adoption of the solution
• Coordinate with cross-functional teams, including technical support, product, professional services, and customer success teams, to align implementation efforts
• Assist in resolving project issues and escalating risks to senior management or clients when necessary
• Participate in the sales process and statement of work creation as needed
• Occasionally travel to customer sites to conduct training and solidify customer relationships
• Assist in enhancing our methodology of project delivery for our growing set of solutions