Lead Content Strategist, Salesforce
Help Products
$138.8-190.9k
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$138.8-190.9k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Our ideal candidate will have a talent for explaining complex concepts simply and succinctly, use and expand the metrics we use to track content impact, and think strategically about help and learning content and its role in the customer lifecycle
- Minimum 4 years of experience writing help content for web experiences, including experience with content management systems and information architecture
- Strong, confident, and exacting writing skills. You can explain complex concepts succinctly and clearly
- A keen eye for content design. You can make any lengthy, rambling document concise and human-friendly
- Strong editing skills (in particular, making text shorter, friendlier, and easier to understand)
- Genuine passion for the opportunity to create a world-class help experience. Background in (and enthusiasm for) customer support or user education is preferred
- Knowledge related to enterprise customer needs and trends is an asset
- A track record of measuring the impact of content and making data-informed improvements
- Sharp judgment when prioritizing tasks and a strong sense of urgency in driving projects to completion
- Ability to recognize when something is over your head, and willingness to ask for help
- Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Strong portfolio of writing samples demonstrating writing for product experiences and specific audiences and industries
- Basic knowledge of HTML and CSS
- Light image editing skills
- Perspicuity in all things
- Impeccable taste in emoji. There, we said it!
What the job involves
- Slack is hiring a Content Strategist to join our world-class team to create compelling help and learning content for the Slack Help Center and in-product experiences
- The person in this role will collaborate with team members across our organization to write and edit articles and other content deliverables, contribute to the user experience and content strategy for our integrated product experience, and collaborate with our support and sales enablement teams — all to ensure Slack’s customers have the best experience possible
- Create content explaining Slack’s new features and how to use them to get the most out of Slack
- Develop guides for new users full of useful tips and tricks
- Keep help and learning resources current and accurate: prepare updates to existing help content when the product changes
- Continually refine and improve content based on feedback and analytics
- Work closely with other members of Slack’s Help & Learning team to develop and execute a data-informed content strategy
- Build strong cross-functional relationships with key members of other teams at Slack, and collaborate on content needs and delivery
Application process
- To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
Salary benchmarks
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