Customer Onboarding Manager, Orum

• This role is ideal for experienced customer-facing professionals with 2+ years of experience in sales, customer success, or training enablement (potential career paths: Sales Engineering, Customer Success Management)
• The ideal candidate will combine technical platform knowledge with exceptional communication skills, ensuring that Orum users not only understand the platform's capabilities but are inspired to leverage them to accelerate their sales performance
• Proven track record in cold calling, with Orum platform familiarity being a significant advantage
• Familiarity with common CRM systems and sales engagement tools
• Exceptional communication and webinar presentation skills, with the ability to engage diverse audiences
• Ability to excel in a fast-paced environment, managing multiple onboarding projects simultaneously while maintaining high-quality interactions
• Availability to work during Eastern Time Zone business hours

Desirable

• The Onboarding Manager will be a critical strategic role focused on driving user success and empowering Orum users to unlock the full potential of our AI-driven live conversation platform
• Conduct engaging group training sessions on Orum’s platform and best practices
• Develop comprehensive product expertise, becoming a trusted resource for customers on Orum’s product suite and integrated technologies
• Collaborate cross-functionally to address customer needs, incorporate feedback, and enhance the onboarding experience
• Continuously evaluate and optimize customer training processes to elevate the overall customer experience