Support Engineer, Hirevue
More information about location
Online platform for screening, recruiting and interviewing potential hires
Be an early applicant
Online platform for screening, recruiting and interviewing potential hires
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To help candidates and workplaces around the world to reach their full potential.
Role
Who you are
- 2+ years in a technical helpdesk or enterprise support role
- OS Expertise: Proficiency in both macOS and Windows troubleshooting
- Tech Stack: Hands-on experience with SaaS platforms (Zoom, Slack, Okta, etc.)
- Soft Skills: Exceptional communication skills and the ability to remain calm under pressure
- Associate degree in IT or equivalent practical experience
- If you are a resourceful troubleshooter who enjoys a fast-paced environment and appreciates the "human" side of technology, we’d love to meet you
Desirable
- While not required, we’d love to see certifications such as:
- JAMF Certified Associate
- Google Workspace Administrator
- CompTIA A+ or Network+
- ITIL Foundation
What the job involves
- As a member of our Corporate Service Desk team, you won’t just be managing tickets—ingenuity, clear communication, and a "can-do" attitude are the tools you'll use to keep our organization running at peak performance
- Reporting to the Associate Manager of the Corporate Service Desk, you will serve as the primary point of contact for our internal team. Your mission is to provide a seamless, responsive IT experience that empowers every employee to do their best work
- Frontline Support: Serve as the first responder for hardware, software, and account access issues across Mac and Windows environments
- Ecosystem Management: Troubleshoot and optimize our core tools, including Google Workspace, Microsoft 365, Slack, and Okta
- Lifecycle Success: Lead the onboarding and offboarding process, ensuring new hires have the equipment and access they need from minute one
- Ticket Excellence: Manage the ITSM queue (Jira/Freshservice) with a focus on timely resolution and meticulous documentation
- The Hybrid Workspace: Support our conference room A/V technology to keep our hybrid meetings productive and frustration-free
- Knowledge Leadership: Author FAQs and internal knowledge base articles to empower users and streamline support workflows
Our take
Companies are facing increasing competition to attract job seekers and therefore need new ways to make interviewing processes more accessible. Hirevue does exactly this, working with companies to conduct video interviews - live or recorded - that are scheduled around a candidate’s availability.
In order to do so, the company has deployed the use of artificial intelligence, which assesses and scores a candidate based on skills like problem-solving and communication. This not only doubles the number of interviews and hires that a company can make (in less than half the time) but improves candidate quality. For this reason, companies like Amazon and Unilever deploy its services to scale and accelerate their hiring processes, a great reflection of the quality of Hirevue's offering.
The company has met criticism, however, with some claiming its analysis of factors like facial movements, word choice or speaking voice is simply a blend of superficial measurements and arbitrary number-crunching that could be seen as unfair discrimination. Despite this, Hirevue does seem to have found an interesting angle into the fruitful hiring industry and will look to expand its position over the coming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2015
$45m
SERIES E
Oct 2013
$25m
SERIES D
Total funding: $93m
Company benefits
- Rich benefits: We offer quality medical, dental, and vision options at an affordable price.
- Flexible paid time off: We all need time away from work to recharge. Full-time team members are eligible for flexible time off. And we want you to use it!
- Fun: Join us for Lunch and Learn, Virtual Fun Days, and more. We have a pool table and video games in our HireBrew pub at our Utah Headquarters.
- Paid parental leave: We support our team members and their families with Paid Parental Leave. This includes paid Maternity & Adoption, Parental Bonding, and Granternity Leave.
Company HQ
South Jordan, UT
Leadership
Jeremy Friedman
(CEO)Jeremy previously co-founded Spiral Connect and founded Schoology where he served as the CEO for over 10 years until it was acquired by PowerSchool in 2019. He then became the SVP of Schoology at Powerschool.
Walker Ellis
(CRO)Prior to joining Hirevue in 2023, Walker spent 3 years at PowerSchool as the VP of Sales and Group VP of Strategic Accounts & Government Affairs. He also spent over 6 years at Microsoft, joining in Solution Sales before moving into the role of Director of Americas Enterprise Sales, Dynamics and then Sales Leader of Americas Business Applications.
Smitha Venugopal
(CFO)Prior to joining Hirevue in 2024, Smitha was the CFO at Escalent for 2 years. Before that, she spent nearly 8 years at Solera as the VP, Corporate Controller and FP&A. She also spent over 5 years at Comverse as a Director of Revenue Recognition and Assistant Corporate Controller and nearly 6 years at Deloitte as a Manager.
Alberto Silveira
(CTO)Alberto is the author of "Building and Managing High-Performance Distributed Teams". Previously, he served as the Head of Engineering at LawnStarter and as a Senior Director/Head of Engineering at Schoology.
Marcy Daniel
(Chief Product Officer)Prior to joining Hirevue in 2024, Marcy was the CPO at Quorum and PowerSchool.
Mike Hudy
(CSO)Prior to joining Hirevue in 2023, Mike was the CSO at Modern Hire. He also served as an Executive VP of Selection Science at Shaker International for nearly 18 years and as a Senior Consultant at SHL for 4 years.
Sibyl McCarley
(Chief People Officer)Sibyl worked at Modern Hire as a VP of Human Resources and Senior VP of Talent until it was acquired by Hirevue in 2023. She then moved into the role of VP of People & Engagement, Senior VP of People in 2024 and CPO later that same year. She also spent over 5 years at Michael Best & Friedrich in HR roles, and nearly 7 years at Deloitte as a Resource Management Consultant, Talent Specialist, and Talent Business Advisor.
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