Technical Writer, Phantom
+ Equity
Crypto wallet
Open for applications
Crypto wallet
101-200 employees
Open for applications
+ Equity
101-200 employees
Company mission
To make the digital economy safe and easy to use for everyone.
Role
Who you are
- Bachelor’s degree in Technical Writing, Communications, Computer Science, or related field, or equivalent work experience
- 2–4 years of experience in technical writing, preferably within the technology or software industry
- Proficiency in CMS platforms (e.g., Sanity, WordPress, Drupal, or similar)
- Crypto knowledge via a dApp, non custodial wallet or centralized exchange
- Experience creating and managing chatbot content (e.g., ChatGPT, Dialogflow, or similar)
- Strong understanding of customer support workflows and user-focused content creation
- Excellent written and verbal communication skills with an eye for detail and consistency
What the job involves
- We're seeking a Technical Writer who will join our Customer Happiness team for a six month project. You will play a vital role in creating, organizing, and maintaining high-quality documentation that enhances customer experiences and streamlines internal processes.
- This role requires a collaborative mindset, technical proficiency, and an ability to distill complex concepts into clear, concise, and user-friendly content. Join us in our mission to make the digital economy accessible, safe, and easy to use for everyone
- Create a standard for help site support articles to be consistent across Phantom platforms
- Stay current with new versions of Phantom’s app and site to keep them up to date
- Partner with chatbot admin to maintain generative AI bot for support
- Organize, publish, and maintain content using CMS platform Sanity
- Collaborate with cross-functional teams to enhance content accessibility and usability
- Translate technical jargon into user-friendly language for various audiences
- Assist with creating in-app information model content / tool tips
- Help maintain developer documents
Our take
Cryptocurrency wallets provide a way to protect secret information that gives users control over your digital assets. Many crypto enthusiasts prefer the wallet option as non-custodial wallets remove the third-party option and users gain full control over their data. Phantom is a cryptocurrency wallet that creates a space for users to buy, send, receive, swap tokens and collect NFTs.
Phantom hosts the Solana blockchain, though Ethereum is generally more popular within the crypto world, Solana is said to have faster speeds and lower transaction costs. Offering the same wallet features as its competitors, the company are setting itself apart with newer features like the “Burn NFTs” feature allowing users to remove spam NFTs sent by attackers and support them in dodging NFT theft prevalent in the sector. The company prides itself on extremely high-security factors.
Founded in 2021 the company already has an impressive firm valuation of $1.2 billion. It might not be in the top-rated crypto wallets out there yet but the young company will likely join this list if it continues on this upward trajectory and continues to diversify itself by adding special features and product offerings.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2022
$12m
SERIES A
Dec 2021
$4m
SEED
Total funding: $16.3m
Company benefits
- Comprehensive insurance (medical/dental/vision) — 100% covered
- Stipend for your ideal remote / WFH set-up: laptop, headphones, and any other work gear you may need
- Flexible hours and a long-standing, supportive remote environment
- Unlimited vacation: Take time when you need it (and we really mean it!)
- 401(k) retirement plan
- Wellness benefit
- Daily lunch benefit
Company HQ
SoMa, San Francisco, CA
Leadership
Brandon Millman
(CEO)An extensive background in Engineering, most recently working as Senior Engineer at Twitter and Engineering Manager / Tech Lead 0x.
Chris Kalani
(CPO)Previously worked as a Product Designer at Facebook, went on to co-found and become CEO of Wake. Is currently an Advisor at Talentdrop.
Francesco Agosti
(CTO)Worked as a Software Engineer at Yelp, and went on to work through several roles at 0x, most recently as Tech Lead.
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