Customer Service Representative, Quince

Retention Specialist

Salary not provided

22.00 CAD per hour with an increase to 23.00 CAD per hour after successfully passing the 90-day introductory period + Earn up to 1,300 CAD each month in bonus pay, based on your performance

Junior and Mid level

Toronto

5 days a week in office

Affordable luxury fashion and home goods brand

Be an early applicant

Affordable luxury fashion and home goods brand

201-500 employees

B2CRetailLifestyleFashionFurnitureeCommerce

Be an early applicant

Salary not provided

22.00 CAD per hour with an increase to 23.00 CAD per hour after successfully passing the 90-day introductory period + Earn up to 1,300 CAD each month in bonus pay, based on your performance

Junior and Mid level

Toronto

5 days a week in office

201-500 employees

B2CRetailLifestyleFashionFurnitureeCommerce

Company mission

To create products of equal or greater quality than the leading luxury brands at a much lower price.

Job

Company

Role

Who you are

Associate degree or greater
2+ years of professional experience working with a computer / web-based tools
2+ years of experience working in customer service/support or job where strong writing skills are required
World-class customer service skills and emphatic approach to handling issues
Open availability and able to work weekends and key holidays, including in November & December
Comfortable and familiar with working from home and being a self-starter
Strong proficiency and willingness in handling customer support responsibilities over the phone

What the job involves

Our most successful Retention Specialists have prior experience in customer service - either from behind a screen or face-to-face. (Bonus points if you’ve worked with customer service software programs like Zendesk or Glady!)
Our teams use their writing skills a lot, so excellent written communication with a keen attention to detail will be key to your success here
In order to solve our customer’s (sometimes challenging!) issue or concern, you’ll often need to demonstrate your outside-the-box thinking, provide empathy and reassurance and follow-through on what you’ve promised to the customer
Provide best-in-class service experience for our customers while working in a fast-paced start-up environment
Virtually assist customers across all channels (phone, chat, email, and social media) across a range of topics including: shipping and tracking, returns, product details, customer account information
Multi-task to find information while communicating with customers
Proactively identify solutions to questions you anticipate in each interaction
Build long-term relationships with customers, turning potentially negative customer experiences into wonderful interactions
Maintain key metrics at or above expectations, including CSAT, customer retention, efficiency, and response time

Our take

The rise in fast fashion has brought widespread awareness of the alarming waste of resources and the significant environmental impact caused by the industry. Recognizing these concerns, Quince is looking to address these issues and offer a more sustainable alternative to consumers.

Quince is a direct-to-consumer brand that offers high-quality products at lower prices by cutting out the middleman. The company focuses on providing wardrobe staples and home goods, with an emphasis on minimalism, simplicity, and timeless designs.

Quince works directly with factories to produce inventory on a near-just-in-time basis. By eliminating unnecessary intermediaries, Quince can streamline the supply chain and reduce financial and environmental waste. This approach allows Quince to ship goods directly to consumers' doorsteps, minimizing transportation and warehousing costs and as a result, providing customers with a more efficient and sustainable shopping experience.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

58% employee growth in 12 months

Glassdoor (3.1)

Company

Funding (1 round)

May 2023

$77m

SERIES B

Total funding: $77m

Company HQ

SoMa, San Francisco, CA

Leadership

Sid Gupta

(CEO)

Graduated from Stanford University with an MBA in Finance. Previously the Founder and CEO of Lolli and Pops as well as the Director of Strategy at TechTurn.

Salary benchmarks

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