Application Support Specialist, FLYR

• 2+ years of overall experience in IT
• Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience)
• SQL knowledge
• Proven experience in application support, preferably in the airline industry. Familiarity with incident management process
• Familiarity with software development methodologies (e.g., Agile, Waterfall)
• Proficiency in troubleshooting and technical problem-solving
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet tight deadlines
• Ability to read and investigate scripts in Python/Bash/Go
• Experience in CI/CD, GIT
• Readiness for on-call duties during the weekends (up to 48 hours/month)
• Can-do attitude

Desirable

• As an Application Support Specialist in the IT airline industry, you will be at the forefront of ensuring the uninterrupted operation of our critical software systems
• You will have the opportunity to showcase your problem-solving skills, working diligently to resolve technical issues, and providing essential support to airline staff and end-users
• This role offers the chance to work in a dynamic, fast-paced environment, where your technical expertise will directly impact the efficiency and customer satisfaction of our airline services
• Working Hours: 3:00PM - 12:00AM (PST)
• Respond to and resolve production incidents, ensuring minimal downtime and impact on operations, preventing SLA violations, and hitting SLO targets
• Prioritize and escalate issues based on their severity and impact
• Investigate, diagnose, and troubleshoot technical issues reported by airline staff or end-users
• Collaborate with cross-functional teams to resolve complex technical problems
• Document issue resolution steps and maintain a knowledge base for future reference
• Provide technical support to airline staff and end-users, offering clear and concise instructions
• Communicate effectively with non-technical stakeholders to gather information and explain technical issues
• Assist in the deployment of software updates, patches, and enhancements
• Identify opportunities for performance improvement and optimization in collaboration with development teams
• Ensure compliance with industry standards and security protocols