Customer Education Team Coordinator, Arbor Education
12 Month Fixed-Term Contract
£24.5k
Salary is pro-rata; £13,066.67 per annum actual salary
More information about location
We helps schools transform the way they work using data
Job no longer available
We helps schools transform the way they work using data
101-200 employees
Job no longer available
£24.5k
Salary is pro-rata; £13,066.67 per annum actual salary
More information about location
101-200 employees
Company mission
Arbor's mission to transform the way schools work for the better, and it starts by giving everyone the right tools and technology for the job.
Role
Who you are
- We’re looking for someone up for a challenge - if you’re a great communicator and have great organisational skills, this is the role for you!
- Excellent planning and organisational skills
- Excellent analytical skills
- Excellent communication and influencing skills
- Able to work across multiple key stakeholders
- An understanding of customer education service resource planning and exposure to sales pipelines
- Able to work under pressure
- Use of systems including (but not limited to) Google suite, Gainsight, Asana, Zendesk, Articulate
What the job involves
- Our Customer Education team is a growing department with 15+ FTE and a bank of external freelance trainers delivering a complex mix of services including multi-product training & consultancy to customers and partners
- This newly created role of the Customer Education Team Co-ordinator crucial to ensuring our team operates efficiently and delivers exception educational experiences
- We are looking for an organised and tenacious Team Co-ordinator to join our Customer Education team
- Coordinate schedules and workflows for the Customer Education team which boosts team efficiency
- Reduce the administration burden associated with booking training
- Assist the Head of Customer Education and Customer Education Team Leads to ensure that the team runs smoothly and ensure our customers receive exceptional educational experiences
- Work closely with the Resource Planner to ensure that the team schedule is optimised
- Work with customers and other teams within the organisation to ensure that training is booked and delivered in a timely manner
- Coordinate schedules and workloads for the Customer Education team
- Contribute to team meetings, ensuring clear communication and collaboration
- Track team performance metrics and report on progress towards goals
- Own the scheduling of the Customer Education team resource
- Provide administrative support to the Customer Education team in responding to customer enquiries about training bookings, agendas and resources
- Work collaboratively to ensure that customer education resources are current (e.g. FAQs, Arbor Foundations programme, CPD calendar)
Application process
- Phone screen with the Talent Acquisition Manager
- 1st stage interview with the Head of Customer Education and a Customer Education Team Lead
Our take
Arbor helps schools transform the way they work, saving teachers time and improving student outcomes.
The mess and stress of data and admin is a major source of unhappiness in our schools. 60% of a teacher's time is spent on admin-related work, 53% agree that it contributes to stress and it's only getting worse every year. Arbor is tackling this by building hassle-free school technology. The company has two products, a Management Information System to automate school workflows, saving teachers time, and benchmarking analytics to identify areas of concern and reduce time to intervention.
With a team of diverse and experienced individuals, including former teachers and education specialists, the company stands poised to enact meaningful change within the sector, Its mission is clear: to assist schools in prioritising what matters most - enhancing the well-being of teachers and fostering positive student outcomes worldwide.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2020
$4m
EARLY VC
Dec 2018
$2.4m
EARLY VC
Total funding: $14m
Company benefits
- Aside from the chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday.
- At Arbor we're passionate about learning, and to support this we have a dedicated training budget for all teams.
- Dedicated Mental Health First Aiders and Wellbeing Champions with ongoing support and learning around mental health.
- Depending on your role we can also offer you flexible working - just mention it in your interview and we'll let you know what your options are
- We have regular team socials where we spend dedicated time together. This year we've had BBQs, been to theatre shows, gone white water rafting, and more!
- Half-day summer Fridays Plus, we shut the office for a day at Easter and over Christmas so you get some extra time off then too!
- 25 days holiday (excl. bank holidays)
- EAP - Choice of comprehensive 24/7 support services with UK and Ireland's most trusted health and wellbeing network.
- We're all about making an impact! So everyone who joins us gets 1 day a year to volunteer for a charity or cause of their choice
Company values
- Own what you do - We act like owners, embrace responsibility and own the outcomes of our work - both good and bad!
- Everyday's a school day - Education and technology have changed more in the last 10 years than in the last 100. We need to embrace change and continually challenge ourselves to grow and stay ahead
- Make an impact - We take pride in being part of a movement to improve how schools work, so we're always thinking about how we can make a difference
- No-one can whistle a symphony - ...it takes an orchestra! We work together as a team to help each other, our partners and our customers to achieve their full potential
Company HQ
London, UK
Articles
Leadership
James Weatherill
(CEO)Previously Analyst at Ledbury Research for 3 years and Venture Manager at Therefore Ventures for 1 year
People progressing
Joined as Marketing Executive, being promoted to Marketing Manager after 1 year
Ulrik joined Arbor 10 years ago as a junior developer and has moved through the ranks to Principle Engineer and our longest serving engineer. A great representation of career progression at Arbor!
Diversity, Equity & Inclusion at Arbor Education
Ben Ainger (Talent Acquisition Lead)
- At Arbor, our mission is to transform the ways schools work. That means we serve a broad and diverse professional community - from teachers to SLT to Support Staff - and an equally diverse student and parent community. We want to make sure we build the best products for our schools, and we passionately believe that starts with building a workforce as diverse as the communities we serve
- As of today we know we’re not there yet, but we’re committed to doing the work to improve. We want Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive
- Our focus over the past few months has been on understanding where we need to improve, and on making sure that everyone at Arbor has had the chance to share their views. So far, we’ve established a Diversity and Inclusion Committee, surveyed our team, hosted training and workshops, and reviewed our recruitment process. We know we’ve still got big work to do, but we’re actively working on it. We look forward to hearing your thoughts on how we’re doing
Share this job
View 8 more jobs at Arbor Education