Lead Technical Writer, Talon.One
More information about location
Marketing promotion software company
Open for applications
Marketing promotion software company
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- 5+ years of experience in technical writing, UX writing, microcopy, and documentation for B2B SaaS products
- Previous experience leading or mentoring other writers.Experience mentoring or leading a team of Technical Writers
- A strong portfolio showcasing hands-on experience in writing technical content, UX copy, and structured documentation
- Technical understanding of core engineering concepts, including APIs and related technologies
- Experience working with GitHub repositories and familiarity with JSON file structures
- Fluent in English. German and any additional languages are a big plus
- Passionate about solving complex problems with clear and effective communication
- A proactive and empathetic leader who fosters a collaborative and growth-oriented team culture
- Strong attention to detail and commitment to the craft of technical writing
What the job involves
- As the Lead Technical Writer, you will be responsible for leading a team of two Technical Writers (with potential for growth) while also delivering hands-on work for our B2B SaaS product’s microcopy and documentation
- Your team will be incubated in our broader Product Experience team, along with the Product design team, and you will collaborate closely with Product & Engineering teams to ensure clarity, consistency, and usability across all written materials
- This role requires a strategic mindset, a passion for quality writing, and the ability to lead and mentor others
- Lead, mentor, and grow a team of two Technical Writers, ensuring high-quality output and alignment with company goals
- Develop, refine, and maintain product documentation, API references, and in-app microcopy for a seamless user experience
- Establish and enforce tone-of-voice and writing guidelines to maintain consistency across all written materials
- Collaborate cross-functionally with Product Managers, Engineers, and Designers to deliver accurate and user-friendly documentation
- Work hands-on with GitHub repositories and JSON files to manage and contribute to technical content
- Continuously improve documentation and writing processes by leveraging best practices and modern tools
- Advocate for clear, concise, and accessible writing across the organization
Our take
Paradoxical to its mission statement of creating developer-free promotion tools for companies, Talon.one was actually founded by several software developers. Boosted by a hard-hitting client list that includes Mercedes, Delivery Hero, and Adidas, Talon.one initiates and automates loyalty programs, discount campaigns and coupon offers for product-oriented businesses.
In 2022, Talon.one partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company. This collaboration with Big Commerce, alongside other companies involved in the project, highlights Talon.one's integration capabilities. It demonstrates the flexibility of Talon.one as it collaborated effectively with various software companies, showcasing its extensive potential in promotion tools.
Talon.one has a varied product service that includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions. It’s this variety that makes them such good partners on larger promotion strategies, as long as the quality remains rounded across all its products.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Dec 2018
$3.4m
SERIES A
Total funding: $3.4m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Christoph Gerber
(CEO)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
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