Customer Success Manager, Jump
UK Market
€31-45k
OTE
€30k
BASE
+ Stock options. Variable uncapped
Office located in 3rd arrondissement, Paris
Benefits platform for freelancers
Open for applications
Benefits platform for freelancers
101-200 employees
Open for applications
€31-45k
OTE
€30k
BASE
+ Stock options. Variable uncapped
Office located in 3rd arrondissement, Paris
101-200 employees
Company mission
To provide a better life for all independent workers.
Role
Who you are
- English is your native language, or you speak it as if it were
- You have up minimum 3 years of experience as a Customer Agent, Customer Success manager or account manager
- You are a problem solver: nothing can stop you!
- You are ambitious and want to participate in a crazy entrepreneurial adventure
- You have a sense of organization: you are able to multitask and prioritize your daily workload
- You are a problem solver, and even more when it’s customers’ problems !
- You are passionate and curious: you are constantly on the lookout and love interacting with your peers… you are in perpetual learning mode #testandlearn
What the job involves
- You will be Jump’s first Customer Success Manager in the UK, playing a key role in launching and scaling our customer experience in a brand-new market
- As the first CSM on the ground, you’ll help set the standard for how we onboard, support, and retain our first UK customers, and you’ll build the foundations of our local Customer Success function as we grow
- You will be the flag-bearer for an exceptional Jump experience, ensuring every interaction is clear, fast, and high quality
- You will support the clients in your portfolio at every stage of the Jump lifecycle, starting from the moment they sign their permanent employment contract (onboarding, day-to-day support, long-term success)
- You will answer client questions and support them through multiple channels: email, phone, chat, and social media
- You will be trained by subject-matter experts so you can support clients on HR, legal, and payroll topics and become a trusted point of contact
- You will work closely with Tech, Product, Ops, and Marketing to provide the right answers and solutions, and to continuously improve our product and operations based on client feedback
- You will help us structure and scale our UK support activity by building processes, knowledge content, and new solutions to optimise how we support clients as we grow
Application process
- Screening Interview - 30 minutes with Nico our VP Ops
- Business Case - A practical case with Nico, VP ops, and maybe Nicolas, Chief Executive Officer
- Optional : Behavioural Interviews - Informal discussions with other Jumpers to ensure cultural fit!
Our take
Working as a freelancer has its positives, but it also comes without the security of employment benefits and the peace of mind they bring. Jump wants to change this, with an all-in-one platform designed to help freelancers access and manage benefits as well as run their work lives more effectively.
Benefits available through Jump include a savings plan, restaurant vouchers, insurance and CSE benefits. On top of this, it supplies a job board for finding freelance work more easily, on top of billing and expensing tools.
Making independent work better for all is certainly a worthwhile pursuit and one that is sure to grant Jump lots of attention. The company has raised significant funding that will be used to expand operations and its development efforts.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2024
$12.8m
SERIES A
May 2024
$0.7m
SEED
Total funding: $18.1m
Company HQ
Mail, Paris, France
Leadership
Nicolas Fayon
(Co-Founder & CEO)Previously CMO at Newlife, CEO at Heek and PageYourself, Marketing and Acquisition Manager at Noomiz and Product Manager at Eaglemoss Publishing Group.
Maxime (Max) Bouchet
(Co-Founder & Business Relations/Partnerships)Seed Investor in anaba. Previously co-founded secret, was Sales Manager at Hired and Interned at Valeo, Bolloré Ports and Air Liquide.
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