Senior Director of Product Strategy and Operations, Salesforce
$263.2-401.4k
Plus employee stock purchasing program
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
$263.2-401.4k
Plus employee stock purchasing program
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 10+ years of experience in product strategy, product operations, management consulting, or a related strategic/operational role, with 3+ years in enterprise SaaS or cloud software
- Demonstrated ability to lead through influence at scale
- Strong quantitative and analytical skills — comfortable with market sizing, financial modeling, pricing/packaging analysis, and data-driven storytelling
- Exceptional written and verbal communication skills, including experience creating executive-level materials
- Experienced in proactively identifying challenges, and developing creative solutions in a fast-paced, dynamic environment
- Demonstrated ability to operate in ambiguity, drive alignment across senior stakeholders, and manage multiple competing priorities simultaneously
- Bachelor's degree or equivalent relevant experience required. Master's degree (MBA) a plus
What the job involves
- We are looking for a Senior Director of Product Strategy and Operations to serve as a strategic partner to product, engineering, and executive leadership — driving the operating cadence, strategic planning, and cross-functional execution that turns our product vision into measurable business outcomes
- This role blends the rigor of a chief-of-staff function with the analytical depth of a strategy team and the execution discipline of a PMO. You will sit at the intersection of product, engineering, finance, and go-to-market teams — translating ambiguity into structured plans, identifying whitespace and risk, and building the systems that enable growth at scale without losing speed
- This is a highly visible role with direct exposure to senior/executive leadership, reporting directly to MuleSoft’s COO
- Prepare executive-level narratives, decks, and business reviews that distill complex, ambiguous data into clear recommendations
- Serve as a key liaison between Product, Finance and GTM team on topics like forecasting and resource allocation
- Partner with the GM/VP Product staff to define product strategy and GTM
- Conduct market, competitive, and customer research (e.g., benchmarking against comparable SaaS platforms) to identify growth opportunities, threats, and whitespace
- Build and maintain the business case / ROI framework used to prioritize the product roadmap and major bets (new products, M&A integration, platform investments)
- Design and run governance processes (roadmap councils, launch readiness, prioritization frameworks like RICE/WSJF) that scale decision-making across dozens of product teams
- Partner with Product, Engineering, Design, Marketing, Sales, and Customer Success leaders to remove cross-functional blockers and drive alignment on major initiatives and launches
- Track and report on key product and business metrics (adoption, NRR, pipeline influence, consumption, NPS) to leadership and the board; build the analytics infrastructure to support self-serve insight
- Act as a trusted advisor and thought partner to the COO and GM
- Function as a strategic operational proxy to leadership, managing key stakeholders, orchestrating complex processes, problem solving, and driving prioritization of new activities
- Drive change management for major organizational shifts (reorgs, new planning models, M&A integration, tooling rollouts)
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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