Senior User Experience Researcher, Workiva
$102-173k
+ Bonus + Equity
More information about location
Software for sustainability, GRC & financial reporting
Job no longer available
Software for sustainability, GRC & financial reporting
1001+ employees
Job no longer available
$102-173k
+ Bonus + Equity
More information about location
1001+ employees
Company mission
To power transparent reporting for a better world.
Role
Who you are
- 4+ years experience in user experience research in a software company, experience with complex, workflow-based software or complex domain a plus
- Proven experience turning research findings into actionable user centered design and product goals
- Experience working in a Lean UX / Agile environment
- Extensive experience with qualitative and quantitative research methods
- Experience working with a geographically distributed team
- B.S. or M.S. in human-computer interaction, psychology or a related field preferred
- Strong written and verbal communication skills
- Strong interpersonal, negotiation and collaboration skills
- Highly skilled in a range of research methods
- Strong data visualization skills
- Ability to adapt to changing priorities in a fast-paced environment
- Proven ability to deliver consumable, actionable research results
- Less than 10% travel to participate in customer research or travel to other office locations
What the job involves
- As a Senior UX Researcher you'll help us simplify complexity by identifying opportunities for innovation and continuous improvement on behalf of the user
- Your previous experience as a researcher in software development will enable you to jump right in and design studies that inform decisions for Workiva products
- Your experience makes you comfortable with ambiguity and excited by opportunities to discover solutions for users that meet their needs and exceed their expectations
- You'll conduct both qualitative and quantitative research that covers the breadth of customer experiences - proactively using insights to address feature- and workflow-level challenges
- Initially, you will work closely with our European based product manager as well as supporting stateside research that is applicable to Europe
- You will work to collect evidence and insights that will help our ESG (Environmental, Social and Governance) team make critical product decisions, understand market opportunities and ensure that the entire product team has the knowledge necessary to make the best decision for the user and the business
- Some initial areas of focus for this role will be to uncover insights that help the team understand the customer impact of new ESG regulations in Europe
- Additional research opportunities may include materiality, custom content and onboarding/setup
- Collaborates with User Experience Designers, Product Managers, and Software Engineers to discover and prioritize user experience opportunities with new and existing products
- Conducts research throughout the product development process - from concept to release, leveraging methods such as usability testing, online experiments, interviews, surveys, observation, and other techniques to understand users
- Appropriately applies right-sized, diverse research methods to garner valid, actionable insights
- Organizes, analyzes and synthesizes qualitative and quantitative data to surface key insights and findings that translate into design direction
- Delivers user-centered, evidence-based recommendations for a variety of projects across the platform, advocates for users in team discussions
- Collaboratively crafts needed materials for research activities, such as research plans, moderator’s guides, surveys, and workshop templates that align methods and scope with needs and constraints
- Crafts compelling stories with data, analysis, themes and recommendations for a variety of audiences
- Balances research rigor with agility to deliver timely, useful results
- Reviews research designs, offers consulting on user research best practices
- Provides leadership for User Experience team in generating high-quality research studies and analytics
Our take
For large-scale businesses, collecting and sharing data can be a complex and challenging process. Workiva solves this problem with its AI-powered data platform.
Workiva is one of the biggest players in the market, serving around 75% of Fortune 500 companies, including Google and Delta. Workiva's controlled, secure and audit-ready platform has maintained a clear edge over much of its competition.
Workiva's quality product and its commitment to transparency has made it a firm favourite with companies around the world. If it can maintain this, it stands to consolidate its impressive growth even further in the coming years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2014
$0.7m
EARLY VC
Dec 2012
$30.7m
SERIES C
Total funding: $46.9m
Company HQ
Ames, IA
Leadership
Julie Iskow
(CEO)Julie joined Workiva in 2019 sa COO/President and became CEO in 2023. Previously, she served as the CTO at Medidate Solutions and as the CIO at WageWorks.
David Haila
(CTO)David has been at Workiva since 2009, joining the team as a Senior Software Engineer. Since then, he has held a number of roles and became CTO in 2023.
Jill Klindt
(CFO & EVP)Jill has been at Workiva since 2008, joining as a Controller before holding a number of roles and becoming CFO & EVP in 2023. Previously, she held Financial roles at Financial Intelligence, Wells Fargo Financial, CitiMortgage, and Principal Financial Group.
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