Application Support Analyst, Enverus
$43-45k
Energy analytics & technology
Be an early applicant
Energy analytics & technology
1001+ employees
Be an early applicant
$43-45k
1001+ employees
Company mission
To deliver revolutionary ideas and solutions that disrupt old ways of thinking to accelerate the success of our customers.
Role
Who you are
- Strong interpersonal skills including empathy, listening, curiosity, and friendliness
- Self-disciplined, resourceful, proactive, and productive
- Excellent written and verbal communication in English
- Leverages technical expertise to effectively troubleshoot and resolve client inquiries
- Proven ability to take action and efficiently achieve results
- Anticipates follow-up questions and concerns and addresses them proactively
- Can manage multiple customer inquiries effectively by focusing on one task while keeping track of others
- Proficient conflict resolution skills
- Thrives in a collaborative team environment and contributes to group discussions
- Demonstrates resilience through a positive approach to change and challenges
- High level of self-awareness and self-regulation
- Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product
- Provide updates to customers on outstanding issues that have yet to be resolved
What the job involves
- As an Application Support Analyst at Enverus, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications
- You will be responsible for troubleshooting, diagnosing, and resolving our user issues, and will have the opportunity to work on cutting-edge Enverus software products. Your expertise and commitment to customer experience will be essential to our success
- Provide front-line support for our software applications via phone, email, or virtual screen share within organization-level agreements
- Diagnose and troubleshoot software application issues, working closely with users to resolve problems efficiently and effectively
- Maintain organized records of customer requests, ensuring all relevant information is documented accurately
- Regular and predictable attendance for the designated shift may include rotating holiday support
- Educate customers to help them gain value from our suite of products
- Build rapport with our customers and drive high customer satisfaction
- Maintain product and technical knowledge to provide quality support
- Follow department and Enverus processes and procedures
- Is responsible for overall team productivity and performance through personal contributions
- Collaborate with team members and proactively participate in team discussions
- Ensure cases flow effectively to neighboring departments within Enverus
- Escalate product issues, thoroughly document relevant information to facilitate resolution, and anticipate follow-up questions and next steps
Our take
In the energy industry, there is a need for more efficient and streamlined business processes. Companies in this sector often struggle with managing complex procurement, production and distribution tasks, which can be time-consuming and costly.
Enverus has developed an energy-focused SaaS platform that leverages generative AI to address these challenges. The platform provides users with real-time analytics, insights, and connections that help companies optimise their operations, from sourcing suppliers to managing production and distribution.
In 2025, Blackstone agreed to acquire Enverus, which will help the company accelerate operations scaling and strengthen its existing solutions. This move marks an important step in its journey to becoming a leading provider of end-to-end business automation solutions for the energy industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Mar 2016
$9.6m
GROWTH EQUITY VC
Sep 2013
$25.1m
GROWTH EQUITY VC
Total funding: $199.7m
Company benefits
- Volunteering and giving back: We believe that our employees make a meaningful impact on local communities through volunteering and community service —and we have fun doing it together! In 2022 we partnered with Hellman & Friedman to match up to $10,000 in donations to select charities across the world
- Mental health and Well-Being: We believe that everyone’s health matters, and that means mental health too! We have worked to integrate mental health programs into our benefits offerings to ensure that our employees and their families get the mental health support they need. We also have a wide range of internal strategies to address mental health from chat channels to seminars and much more
- Hybrid Work: We know that you’re busy and have a full life outside of work. That is why we are proud to offer remote work options and flexible hours to allow employees to better manage their days. (Please note that not all positions are able to work remotely or have flexible hours)
- Leadership Training and Development: We believe that leaders influence and drive our organization by leading our number one asset, our people. Our in-house leadership training is designed to help coach, enhance, and retain practical leadership applications
- Vacation and Benefits: We strive to support the health and well being of our employees with comprehensive benefits packages and time off policies tailored to the country they operate in
- Retirement: Saving for the future is important and that’s why Enverus offers retirement savings plans to help employees have a bright future
- Company Bonuses: Our variable compensation plan is designed to maximize value for the company and provide incentive and rewards for our employees
- Parental Leave: We support new parents, regardless of gender, in taking the time off they need to bond with their family’s new additions
- Referral Bonuses: When you work for a great company, you can’t help but want to share and invite top talent to make the switch. Enverus offers generous referral bonuses to embrace hiring top talent
Company HQ
Barton Hills, Austin, TX
Leadership
Manuj Nikhanj
(CEO)Before joining Enverus, they were the co-President and co-CEO of RS Energy Group. Prior to this, they were the co-Head of Energy Research at ITG, which was acquired by the Ross Smith Energy group.
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