Sales & Live Chat Specialist, amicable

• Sales Experience: Proven track record in sales via multiple communication channels such as live chat, email and phone, and a desire to develop further in this area. Strong understanding of sales principles and the ability to balance customer-centricity with achieving results
• Customer Service: Expertise and a genuine passion for providing exceptional customer experiences
• Proactive Problem Solver: Proactive and creative mindset, you thrive on challenge and can spot opportunities, implement improvements, and make live chat a seamless, high-converting experience
• Self-Starter: Driven, self-motivated individual who is able work independently, take ownership of an area, prioritise and manage multiple tasks in a fast-paced environment
• Adaptable: You are a fast learner and quickly grasp new systems, processes, and tools, with the ability to be agile as the company evolves. You are able to apply to your previous experience to new environments
• Action-oriented: Ability to translate ideas into actionable steps, ensuring impactful execution of initiatives
• Hungry to Learn: Growth mindset, eager to learn new skills and take on more responsibility
• Commercial awareness: You have a keen understanding of how to deliver exceptional customer service whilst meeting business goals
• Communication: Excellent communication skills, both written and verbal, with a personable and professional tone
• Values-Led: You’re aligned with amicable’s mission and values, bringing a sense of purpose to your work

Desirable

• We are looking for an ambitious self-starter to own and transform our live chat function, to ensure it delivers best-in-class customer experiences and contributes to business growth by driving sales. You will proactively manage and improve live chat, provide outstanding customer support, and contribute to our mission of making divorce kinder and better
• This isn’t just a live chat role — it’s an opportunity to build and own a function that drives revenue and customer satisfaction. You'll have the freedom to design and test, optimise and innovate, making a tangible impact on our business and customers
• If you’re someone who gets excited by a challenge, you are independent, self-motivated, sales oriented, and thrive on continuous improvement, this role is an opportunity to make a real impact
• Live Chat Management & Improvement: Take ownership of the live chat function, including generating ideas for improvements and executing them, creating and refining templates, and working with the Head of Commercial on strategic projects to enhance efficiency and effectiveness
• Sales and Customer Support: Drive sales through live chat, email, and SMS, ensuring every customer interaction is positive, professional, and aligned with our mission
• Live Chat Engagement: Handle customer queries through live chat, offering empathetic support and helpful guidance
• Administrative Support: Perform occasional sales and customer service administrative tasks as needed to support team operations