API Integrations Expert, Toast
2 days a week in office (St Stephen's Green, Dublin )
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
2 days a week in office (St Stephen's Green, Dublin )
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 2+ years experience in Customer/Technical Support or a closely related field
- Previous experience working with API’s and Integrations
- Excellent verbal and written communication skills
- Proficient in system troubleshooting and analysis
- Passion for customer and vendor support
- Ability to work scheduled shifts including day, evening and weekends
What the job involves
- The API Integrations Expert is an Associate level, salaried position that will contribute to the success of the Toast Customer Care Integrations team
- As an API Integrations Expert, you will assess customer needs, manage expectations, and respond effectively to resolve escalations quickly
- The ideal candidate will be responsible for managing relationships with new and existing partners and customers
- You will manage escalated technical and application support requests for customers who are using Toast Integrations and Toast APIs
- Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations
- Accepting direct customer calls, quickly identify problems, set expectations and resolve whenever possible
- Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman
- Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets, while also knowing when to appropriately escalate to Senior API Integrations Experts
- Be the voice of the customer and vendor, and collect feedback to drive continuous improvement across all areas including product
- Relentlessly pursue customer satisfaction, every interaction is an opportunity to delight our customers
Application process
- Start Date: 06/29/2026 - Training is 6 weeks on-site in the Dublin office
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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