Customer Experience Enablement Specialist, Omada Health

• 2+ years of enablement or operations experience
• Proven ability to work cross-functionally to understand business requirements
• Familiar with Google Suite
• Strong project management skills, task organization and attention to detail
• Clear communicator with excellent written, verbal, and listening skills
• Bachelor’s degree or equivalent industry experience
• Previous experience in a startup is a plus!

Desirable

• The Customer Experience Enablement Coordinator will be part of the Client Operations team within the Customer Success organization
• By utilizing organizational skills and problem solving tactics, the Customer Success Enablement Coordinator will serve as the point person for several team critical processes like our internal updates newsletter, knowledge/resource bank and reference request system
• They will work closely with the Client Operations team, Customer Success leadership, and key cross functional stakeholders to continue to rapidly scale our CS operations and ensure our team has the tools and resources needed to effectively add value to our clients
• Manage the process and fulfillment of customer reference requests for all segments
• Collects and synthesizes updates and requests to the Customer Experience Organization through weekly newsletter
• Maintain Customer Experience knowledge base system including adding resources as requested by the team and performing quarterly cross functional audits for information accuracy
• Facilitate large CX internal meetings upwards of 40 attendees for scheduling, keeping time, owning notes and recaps, planning trainings and ensuring a smooth and effective conversation
• Coordinate staffing, fulfillment, logistics, training and preparation for client health fairs
• Ensure that mid market perspective is scoped in to enablement projects and initiatives
• Assist with cross functional process improvements through feedback form requests