Customer Care Executive, Ohme

Salary not provided

Entry and Junior level

Remote from UK

Electric charging solutions for customers and businesses

Job no longer available

Electric charging solutions for customers and businesses

101-200 employees

B2CB2BEnergySustainabilityTransportElectric Vehicles

Job no longer available

Salary not provided

Entry and Junior level

Remote from UK

101-200 employees

B2CB2BEnergySustainabilityTransportElectric Vehicles

Company mission

To speed up the global transition to clean energy by providing affordable and easy-to-use smart charging technology for drivers around the world.

Job

Company

Role

Who you are

Self-starter with a positive, can-do attitude. Naturally inquisitive and a creative problem solver
Ability to work efficiently from your home office or appropriate remote location within the UK
Ability to work on weekends
Familiar with CRM systems and practices essential
Excellent communicator, both in writing and on the phone
Live our values: Move fast, be brave, push the bar, take ownership and be transparent. Be a team player with creative opinions, focused on driving solutions. Always look forward and learn from mistakes
Self-starter: Try your best to always act in the customer’s best interest and solve their problems. Be open to trying different ideas and feedback from colleagues
Outgoing and personable: Enjoy speaking to people and starting conversations. Be authentic and genuine to really listen and be empathetic towards the customer
Speak plain English: Communicate technical information in a simple manner that everyone understands

What the job involves

Deal with high volumes of incoming queries
Self-sufficiently work thorough, quickly and efficiently in responding to customer queries
Ensure a high response rate, in accordance with team service levels
Be able to attach the correct priority order to your daily tasks
Nurture customers with complex problems and be their champion within the business to solve their issue
Be the customer guide through technical questions, support them in their product engagement
Answer inbound calls, be a listening ear and escalate appropriately

Our take

Ohme was founded with a dual mission; empowering customers to save money on electric vehicle (EV) charging while promoting environmental sustainability. Its vision revolves around a smart charging system that incentivises off-peak charging through cost reduction and even cash-back rewards.

This translates into a unique digital ecosystem for EV drivers. The Ohme "brainbox" works seamlessly with its data-driven app, ensuring the cheapest charging rates while minimising environmental impact. Beyond offering cost savings for individuals, the charger empowers consumers, businesses, and energy suppliers to collaborate and contribute to the global shift toward renewable energy sources.

The Ohme app places control directly in the hands of users. By integrating with smart tariffs, it allows them to choose the optimal time and amount of energy for charging their EVs. This approach even creates opportunities for users to earn rewards by charging during off-peak hours, further incentivising sustainable practices. As the EV market anticipates an 18.2% annual growth over the next decade, Ohme is strategically positioned to support this transition.