Senior IT Specialist, Clio

• Highly experienced in managing inbound tickets from submission to completion
• Mastery in documenting troubleshooting steps and communicating solutions with end users
• Ability to analyze IT processes and procedures and implement change to improve efficiency for other members of your team
• Deep experience using Kandji and core understanding of MDM on the macOS platform
• Experience working in environments with 2500+ endpoints
• Extensive knowledge of macOS, iOS, and Windows systems
• Deep familiarity with SaaS tools including Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, GSuite and Github
• Keen interest in technological development and advancements
• Excellent communication skills with the ability to present subject matter to a wide variety of audiences
• Experience managing medium to large sized projects is a must have
• Extensive experience using Okta
• Experience using Terraform to provision and manage cloud-based IT infrastructure (e.g., for Okta, MDM, or internal tooling)
• Strong fundamentals in Microsoft InTune and Sharepoint

Desirable

• We are currently seeking a Senior IT Specialist to join our IT Services Team
• The IT team’s mission is foundational to how we get work done at Clio, our team has a meaningful and lasting impact
• We’re focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio’s mission of transforming the legal experience for all
• We are moving past the traditional IT Services group of “fighting fires” and are always looking for ways to proactively automate and save our employees precious time
• By supporting Clions, we find ways for them to spend more time helping our customers
• Deliver world class IT support to #teamClio around the globe
• Drive technical best practices and tailor adoption to meet end user needs
• Lead by example and provide mentorship and training to members of the team
• Onboard new Clions to our systems, applications, and various technologies
• Maintain accurate inventory of all hardware through asset management tools
• Own the procurement and logistics of new hardware and software
• Prioritize and understand the importance of IT security protocols
• Implement and maintain policies, procedures, and associated training plans
• Collaborate with external management and department leaders to assess near and long-term technology needs
• Create and maintain documentation to standardize processes within the IT Team
• Continually grow, learn, and share as we strive to push technical boundaries
• This position can be predominantly performed remotely although being able to come with short notice to our office will be needed