Principal Product Manager, ServiceTitan
Reporting & Analytics
$166.5-222.7k
+ Annual Bonus + Equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$166.5-222.7k
+ Annual Bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 7+ years of product management experience, with at least 2+ years focused on B2B SaaS data products, reporting, or business intelligence
- Proven track record of success in defining and shipping complex platform or infrastructure products at scale
- Strong technical acumen and the ability to effectively communicate with and earn the respect of engineering teams. Experience with data warehousing, APIs, and large-scale data systems is a plus
- Business Intelligence tools (e.g. Looker, Tableau, Power BI, Sigma, Mode)
- Data warehouses (e.g. Snowflake, BigQuery, Redshift)
- Data lakes and ETL pipelines
- Reporting frameworks and scalable data architectures
- External data export / API needs of enterprise customers
- Exceptional strategic thinking and problem-solving skills, with the ability to break down complex problems into clear, actionable steps
- Excellent stakeholder management and executive presence, with the ability to influence and align diverse teams toward a common goal
- Strong user empathy and storytelling ability, especially with data-heavy products
What the job involves
- We are looking for an experienced Principal Product Manager to lead the strategy, roadmap, and execution of our Reporting & Analytics product line — a core pillar of value in our platform
- Reporting helps our customers understand key performance indicators, optimize operations, and make better decisions
- You will partner with design, engineering, and data science to define the future of analytics at ServiceTitan — including dashboards, KPIs, exports, and data sharing
- You will deeply understand customer workflows and data needs, evaluate our architecture and capabilities, and drive innovation in self-serve analytics, embedded dashboards, and external data integrations
- Own and evolve the vision, roadmap, and execution for ServiceTitan’s Reporting & Analytics platform
- Deeply understand customer needs across verticals through interviews, usage data, and feedback
- Partner with engineering and data platform teams to build and maintain scalable, performant reporting foundation and features
- Own vision and roadmap of our reporting APIs and align with leadership, cross-functional partners, and customers on our data extraction strategy
- Subject matter expert on competitive landscape of business intelligence and reporting capabilities
- Lead design and development of a BI connector strategy and embedded dashboarding user experience
- Partner with internal professional services team to provide cutting edge reporting capabilities for ad-hoc customer needs
- Lead vision and strategy relation to data cloud and customer-owned data warehouses
- Define and track key product success metrics related to usage, performance, and customer outcomes
- Communicate vision, roadmap, and execution clearly across leadership and cross-functional partners
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
Share this job
View 46 more jobs at ServiceTitan