Senior Technical Services Analyst, Genius Sports
More information about location
1-3 days a week in office (Stockley Park, West London and Soho, London)
Sports data and technology company
Open for applications
Sports data and technology company
1001+ employees
Open for applications
More information about location
1-3 days a week in office (Stockley Park, West London and Soho, London)
1001+ employees
Company mission
To be the must-have digital technology partner for all leagues, sports content distributors, sportsbooks, and brands.
Role
Who you are
- We’re looking for enthusiastic and ambitious people to join our talented team
- If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us
- Candidates must have a generalist skillset and be able to effectively troubleshoot, analyze, prioritize, and resolve issues related to hardware and software in a timely and efficient manner
- Additionally, all applicants must possess strong customer service and communication skills (both verbal and written) along with a strong work ethic
- Strong client-facing and communication skills (both written and verbal)
- An energetic, supportive, and collaborative team player
- Strong understanding of MacOS and Windows 10/11
- Experience in administering Microsoft O365. Google Apps and/or Active Directory
- Understanding of LAN/WAN connectivity, applications, hardware
- Solid understanding of networking, capable of troubleshooting issues, basic firewall config, patching
- Understanding of proper cable management
- Experience using Jira, Confluence, SharePoint
- You will hopefully have worked with Device Management software such as Jamf or InTune
- Python, PowerShell and/or Bash scripting experience is a plus
- Time management and prioritization skills
- Advanced troubleshooting and multi-tasking skills
What the job involves
- This is the perfect opportunity for a sports-loving IT professional to work alongside leading-edge technology used by some of Europe’s top leagues
- Your working hours will be largely determined by the Premier League fixture schedule. The remaining hours, up to a total of 37.5 hours per week, will be spent in a hybrid model between our London office and your home
- Your main focus will be ensuring that the machines, along with AV, network equipment, and ISP lines that power our product, are maintained, available, and any interruptions are swiftly resolved
- Additionally, you will be a key member of the global Technical Services team, supporting our entire user base and working on a diverse and interesting set of projects
- The Senior Technical Services Analyst is a first point of contact for issues with end-user devices, IT related hardware in the local office, audio video technology and workplace applications and is part of the on-boarding and off-boarding, helping, and assisting in setting up and closing user accounts
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Provide user support via remote and in-person sessions, chat, email, and phone
- Work on-site at Stockley park in relevance to the Premier League schedule
- Revise and implement improved cabling and wiring for deployed hardware
- Implement projects, work on integrations and migrations
- Document implemented work
- Create operational guides for issues resolved
- Input detailed documentation and resolution notes to ticketing systems and other communications
- Contribute to project work
- Demonstrate excellent communication skills
- Demonstrate exceptional personality skills
Salary benchmarks
Our take
Genius Sports is a sports data and technology provider that acquires precise data about worldwide sports events. It then delivers data in the form of video streaming and integrity services to the sports, betting, and media ecosystem in order to empower them to create unique fan experiences.
The company differentiates itself through the fact that it has exclusive rights to access the official data of its over 240k covered events, being the official provider of critical data about these events. Since launching they have become the trusted partner of over 400 organisations such as NFL, NBA, FIFA, EPL, and NASCAR.
Genius Sports operates in a competitive field, with the likes of Sportradar and Stats Perform. However, the company's range of strategic acquisitions, partnerships, dMY Technology Group merger, and its impressive NYSE valuation have further increased its stake in this competitive industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"There are so many intricacies in sports and sports strategy, that I'm always learning at Genius. And the opportunity to work on sports models for..."
Funding (1 round)
Oct 2015
$12.6m
GROWTH EQUITY VC
Total funding: $12.6m
Company benefits
- Annual leave allowance
- Skills training
- Fitness & wellbeing programme
- Work from home opportunities
- Health insurance
- Workcation (1 month working from anywhere worldwide)
- Volunteer Day
- World Mental Health Day off
- Christmas-New Year off
Company values
- One team - We use our collective intelligence to work towards shared goals. We never let egos get in the way. We look out for each other and communicate actively and openly
- Being brave - We think big and act boldly. We set ambitious goals that push boundaries and inspire us. We're obsessed with revolutionizing sports
- Driving change - We have a growth mindset. We seize opportunities that fuel our ambition. We go all in to make those opportunities a success
Company HQ
Soho, London, UK
Articles
Leadership
Mark Locke
(CEO)Under Mark’s leadership, Genius has grown exponentially to become one of the world’s largest sports data and technology companies.
People progressing
Katie joined in 2019 as a Legal Assistant in London. She combined two years of study with her role to qualify as a solicitor and is now based in NYC as a Foreign Legal Counsel - Regulatory Licensing.
Diversity, Equity & Inclusion at Genius Sports
- As well as having specific policies, practices, and training in place, we also operate a dedicated ‘Diversity & Inclusion Action Group’ of volunteers from all levels and areas of the business. This Group plays a key role in turning ideas into actions, and our volunteers have created and run original initiatives increasing awareness and understanding of issues including unconscious bias, racial equality, and neurodiversity across our business.
Share this job
View 15 more jobs at Genius Sports