Customer Engagement Coordinator, Harvey
$98-132k
+ Equity + Bonus
3 days a week in office
Domain-specific AI for legal and professional services
Job no longer available
Domain-specific AI for legal and professional services
501-1000 employees
Job no longer available
$98-132k
+ Equity + Bonus
3 days a week in office
501-1000 employees
Company mission
To help professionals develop expertise, faster.
Role
Who you are
- This role is designed for someone who thrives in fast-moving environments, can flex quickly between projects, and enjoys turning big ideas into well-run programs
- This is an ideal opportunity for a strong generalist with 3 - 5 years of experience who wants broad exposure to strategic customer work and is excited to grow into increased ownership over time
- 3–5 years of experience in customer-facing, program management, operations, or cross-functional support roles (Customer Success, Marketing, Research, Events, or similar)
- Strong project coordination skills with the ability to manage multiple workstreams simultaneously in a fast-paced environment
- Comfortable working with senior internal and external stakeholders, including customers, partners, and executives
- Highly organized, detail-oriented, and proactive, with a strong sense of ownership
- Excellent written and verbal communication skills, with the ability to synthesize information and keep teams aligned
- Familiarity with tools like Notion, Asana, and other project management tools a plus
What the job involves
- The Customer Engagement Coordinator is a highly cross-functional, execution-focused role that supports Harvey’s Customer Engagement initiatives across customer advocacy, events, partnerships, and research
- This role will partner closely with Customer Engagement, Marketing, Sales, Ops, research partners and external stakeholders to continue establishing Harvey as the leader in Legal AI
- The Customer Engagement Coordinator will play a critical role supporting customer-centric initiatives, community events, flagship research efforts, and internal programs that deepen customer empathy and elevate Harvey’s market credibility
- Customer Engagement & Advocacy Programs:
- Support customer-facing moments tied to research and engagement initiatives, including panels, roundtables, community events, and executive sessions
- Assist with planning and execution of community events and partner-led programs, including logistics, guest coordination, and on-site support
- Help deliver “surprise and delight” moments tied to customer advocacy and loyalty initiatives, ensuring a high-quality customer experience
- Internal Programs & Cross-Functional Coordination:
- Support internal customer empathy initiatives, including All Hands participation and “Field Trip” programs, coordinating speakers, schedules, and materials
- Act as a connector across teams (Marketing, Sales, Customer Success, Ops), ensuring stakeholders are aligned and informed
- Maintain project documentation, timelines, and status updates to support visibility and execution across multiple concurrent initiatives
- Operational & Program Support:
- Help manage day-to-day execution across a wide portfolio of initiatives, flexing quickly as priorities shift
- Track program inputs and outputs (participants, milestones, learnings) to support reporting and continuous improvement
- Identify opportunities to improve processes, templates, and workflows to help the Customer Engagement function scale
- Research & Thought Leadership Support:
- Support the execution of flagship third party research initiatives in partnership with external firms
- Coordinate logistics, timelines, and deliverables across internal teams and external research partners to keep projects on track
- Assist in activating Harvey customers as research contributors and validators, including outreach coordination, scheduling, and follow-ups
- Help translate research outputs into downstream assets by partnering with Product Marketing and Sales (e.g., narratives, slides, talking points, and internal enablement materials)
Our take
The explosive popularity of generative AI tools has seen specialized solutions popping up for all kinds of industries. Hoping to help supercharge efficiency and productivity for legal teams, Harvey supplies generative AI that can assist with documentation, as well as aid research and optimize workflows.
Via natural language instructions, Harvey helps draft and analyze legal documents. It can also answer complex questions across large document sets, or even handle research queries that cover multiple domains in legal, regulatory and tax.
Its ability to support legal practitioners as if it's another member of the team is what makes Harvey particularly interesting. This approach has seen the company raise substantial funding, reaching Unicorn status in 2024. Funds are now being used to expand to new geographies, grow headcount and further collect and curate data to train more “domain-specific” AI models.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 10 rounds)
Mar 2026
$200m
LATE VC
Oct 2025
$59m
GROWTH EQUITY VC
Total funding: $1.2bn
Company HQ
Financial District, San Francisco, CA
Leadership
Winston Weinberg
(Co-Founder & CEO)Graduated with a Juris Doctor from the USC Gould School of Law, then spent 1 year as an Associate at O'Melveny & Myers before founding Harvey.
Gabe Pereyra
(Co-Founder & President)Previously worked as a Research Scientist at Meta and DeepMind. Also spent a year as a Brain Resident at Google.
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