Client Support Specialist, Optro
Japanese Bilingual
$52.8-72.6k
Offers bonus
More information about location
AI-powered GRC software
Be an early applicant
AI-powered GRC software
201-500 employees
Be an early applicant
$52.8-72.6k
Offers bonus
More information about location
201-500 employees
Company mission
To redefine GRC through a single, AI-powered system of action.
Role
Who you are
- Do you love solving problems and helping people? We're looking for a Client Support Specialist to join our team and help propel Optro to be the category-defining global platform for connected risk
- C1 or Advanced - High Japanese and English language proficiency (must have)
- Ability to work APAC weekday hours (9AM-6PM Japan Standard Time) (must have)
- 3+ years in a customer support role at a SaaS or a technology company (must have)
- Bachelor's degree or commensurate combination of education and experience
- A natural self starter with the ability to analyze and troubleshoot in order to resolve problems quickly
- Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications
- Demonstrated ability to own cross-functional relationships with internal teams to drive issue resolution for customers
- Familiarity with helpdesk ticketing system; Zendesk experience a plus
- Accounting & Audit knowledge is a plus
What the job involves
- In this role, you'll be on the front lines, connecting with clients, guiding them through technical challenges and ensuring they have an exceptional experience with the Optro platform
- Resolve client issues: Respond to client’s product functionality questions and provide technical troubleshooting through email, live chat, and scheduled live video sessions
- Be a product expert: Learn our platform inside and out to provide clear, effective guidance on product features and functionality
- Collaborate across teams: Work closely with our engineering and product teams to escalate issues and provide valuable client feedback, driving product improvement
- Work with cutting-edge tools: Utilize our advanced AI tools and internal knowledge bases to quickly draft responses, summarize tickets, and identify key client issues. You'll be at the forefront of leveraging technology to provide faster, more accurate support
- Advocate for the client: Identify trends in client feedback and proactively recommend changes that can improve their overall user experience
Our take
Optro (formerly AuditBoard) provides risk and compliance software for large businesses. The company's founders spent years working at the Big Four and other global enterprises, and realized that many audit activities were still taking place in Excel sheets, or using legacy software like IBM's OpenPages, which hadn't kept up to date with the latest reporting requirements.
The result was an end-to-end platform for managing risk, helping enterprises to streamline internal audit, SOX compliance, controls management, risk management, and security compliance. It's a top-rated cloud-based platform and has won numerous awards, with the company being consistently named the market leader in Audit Management.
Now Optro is focused on expanding its AI-powered GRC platform. Following its rebrand from AuditBoard, the company acquired AI-native SOX automation platform Midship to help audit teams automate repetitive work and focus more on strategic risk analysis. And impressively, more than 50% of the Fortune 500 now use Optro's platform as it continues building AI-driven tools for risk, compliance, and cybersecurity teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2018
$40m
SERIES B
Apr 2017
$3.6m
SERIES A
Total funding: $43.6m
Company benefits
- Health and wellness benefits: High quality health plans and access to hormonal and family-building support.
- Time away from work: Generous paid time off including vacation, holidays, sick time, bereavement, and more.
- Financial benefits: Beyond a competitive salary, plans are provided to assist in your financial future including retirement and pension plans as well as life and disability insurance.
- Parental leave: Parents are eligible for time off to care for their newborn, adopted child, or foster child. Parental leave benefits and pay vary by location.
- Professional development: Continuously grow through development workshops, mentoring programs, and more.
- Community impact: We partner with communities to provide services in addition to sponsoring our own events.
- Live your best life: Invest in yourself, on us. Our monthly wellness stipend is designed to support your life beyond the screen, giving you the flexibility to fuel your passions and your well-being.
- Mental health: Access to Headspace’s well known meditation support plus coaching and therapy, for you and additional loved ones.
Company HQ
Wilmington, DE
Leadership
Raul Villar Jr.
(CEO)Prior to joining Optro in 2025, Raul was the CEO of Paycor for nearly 6 years. They also spent over 8 years at AdvancedMD and nearly 22 years at ADP.
Jim Sperduto
(CGO)Prior to joining Optro in 2025, Jim spent over 30 years at ADP. While there, they held a number of roles, including President of Small Business, Retirement, and Insurance Services.
Haibei (Happy) Wang
(Chief Product & Technology Officer)Prior to joining Optro in 2023, Haibei was the CTO at Everbridge and Skupos. They also held VP roles at Globality, AccelOps and Scripps Network Interactive.
April Crichlow
(CMO)April spent over 17 years at SAP, ultimately as CMO at SAP SuccessFactors. They then spent 3 years at Centrical as CMO before joining Optro in 2025.
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