Retention Intelligence Manager, Block
$110.6-169k
Salary dependent on location
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
$110.6-169k
Salary dependent on location
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- 6+ years of professional work experience in sales enablement, account management, sales ops, or related sales support role
- Service-oriented mindset and ability to breakdown complex topics into manageable information
- Strong cross-functional capabilities and communication skills
- Curious, self-motivated, bias-for-action (“no task is too small” mentality)
What the job involves
- Architect the enablement hub for Account Management—Act as the knowledge management expert for Afterpay’s North American Account Management team, vetting, categorizing, and migrating existing enablement resources into a centralized hub that is consistent with the existing enablement library for our North America Sales Team
- Fill enablement gaps —Understand the unique needs of the Account Management team and address them with new resources and materials (such as internal data dashboards, objection handling responses, or battle cards) that allow them to better influence and advise their merchant partners
- Program learning sessions—Partner with the Sales Intelligence Lead to develop learning sessions that address core business knowledge in the areas of product, marketing, risk, and more that will bolster Account Management’s business fluency and confidence
- Maintain information utility and integrity—Ensure key resources are discoverable and useful for Account Managers. Mine the organization for sources of truth and maintain all information in the hub for accuracy
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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