Senior Customer Success Manager, Cortex
£100-125k
OTE
+ Equity. OTE: 80/20 base salary and variable
Internal developer portal eliminating developer tax
Open for applications
Internal developer portal eliminating developer tax
101-200 employees
Open for applications
£100-125k
OTE
+ Equity. OTE: 80/20 base salary and variable
101-200 employees
Company mission
To help companies to catalog, score, and assign action to improve service quality and velocity, so devs can get back to work that drives the business forward.
Role
Who you are
- Success in this role requires an exceptional ability to bridge technical expertise with strategic business value, guiding customers both through tactical implementation details and big-picture conversations about productivity, efficiency, and ROI
- This is a high-impact, high-ownership role perfect for someone who thrives in fast-paced environments, brings a strong technical foundation, and is passionate about delivering outcomes that matter
- 5+ years of experience in Customer Success, Solutions Engineering, or similar customer-facing roles in SaaS, with a strong preference for backgrounds in developer tools, infrastructure, platform engineering, or cloud-native technologies
- Proven success managing large, complex enterprise accounts with a track record of driving adoption, value realization, and renewal/expansion
- Ability to converse fluently with technical users (engineering managers, SREs, platform teams) and speak to strategic outcomes with executives (VP Eng, CTOs)
- Deep understanding of modern software development lifecycle (SDLC) practices, DevOps, cloud infrastructure (AWS, GCP, Azure), and internal platform models
- Strong business acumen — comfortable framing technical work in terms of business impact, ROI, and strategic initiatives
- High bias toward action, ownership mentality, and comfort operating in fast-moving, high-accountability environments
- Outstanding communication skills — clear, confident, consultative, and empathetic
What the job involves
- We’re looking for a Senior Customer Success Manager to join our growing Customer Success team
- As a Sr CSM at Cortex, you’ll be the strategic partner for some of our largest and most sophisticated customers — ensuring they realize tangible business outcomes while also navigating the technical depth of our platform and the broader engineering ecosystem
- You’ll build deep relationships across all levels of a customer’s organization, from hands-on engineering leaders to C-suite executives
- You’ll be both a trusted technical advisor and an executive-level consultant
- Own the customer journey post-sale, leading onboarding, adoption, success, and renewal efforts across your book of strategic enterprise accounts
- Drive value realization by helping customers align Cortex to their engineering excellence, operational efficiency, and platform modernization initiatives
- Serve as a technical advisor by developing a deep understanding of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains
- Lead high-stakes conversations with executives during business reviews, expansion discussions, and renewal negotiations — tying product adoption to measurable business impact
- Identify risks and opportunities early, and create structured action plans to drive customer health, mitigate churn, and accelerate growth
- Advocate internally for your customers by partnering closely with Cortex Product, Engineering, and Sales teams, influencing product roadmap and strategy based on customer feedback
- Continuously raise the bar for how Cortex drives technical adoption, customer outcomes, and operational excellence
- Contribute to the evolution of our Customer Success motion — bringing ideas, feedback, and process improvements to help us scale a world-class CS organization
- Travel expectation of up to 30%
Our take
Cortex is tackling the challenges faced by engineering teams and SREWs working with microservices. Its software platform gives companies the visibility and control they need over their microservices and cloud infrastructure, making it easier to develop and manage the applications and services they build.
To meet the growing demand for more services, Cortex launched the Cortex Resource Catalog, expanding the platform's ability to manage more assets. With a rapidly growing customer base that includes companies like Dobe, Brex, Grammarly, Palo Alto Networks, and SoFi, Cortex is providing the flexibility these businesses need to create innovative new use cases.
Backed by funding from Tiger Global and Sequoia Capital, Cortex is set to enhance the platform further. With plans to improve features based on user feedback, build better tools to support new teams and developers, and expand its reach globally. These efforts position Cortex for continued growth and innovation in the evolving microservices and cloud infrastructure space.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Sep 2024
$60m
SERIES C
May 2023
$35m
SERIES B
Total funding: $112.8m
Company benefits
- Comprehensive Health Coverage: Medical, Dental & Vision
- Remote first
- Unlimited PTO
- Monthly stipend
- Bi-quarterly Company Offsites
- Monthly Regional Events
- Gender neutral parental leave
- Learning & Development Stipend
- Pet Insurance
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Anish Dhar
(Co-Founder & CEO)Previously co-founded Divtera and Homeroom. They are also an experienced Engineer having spent 5 years at Uber.
Ganesh Datta
(Co-Founder & CTO)Previously served as Principal Software Engineer for Mission Lane, Tech Lead for LendUp, and as a Web Developer for Food and Remedy.
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